The Role of Coaching in Enhancing Employee Performance
Measuring Customer Satisfaction of Hotel Industry in Bangladesh: A SERVQUAL and Structural Equation Model (SEM) Approach
Strategies for Building Supply Chain Resilience, Law Enforcement, and Sustainability during Black Swan Events
Perceptions of Climate Change and Barriers to Adaptation along the Teesta River in Bangladesh
Socioeconomic Effects of Village Loan Savings Initiatives on Empowering Rural Communities - Case Study of the Impact of VLS Program in T/A Chimwala, Malawi
Efficiency Analysis of Commercial Banks in India: An Application of Data Envelopment Analysis
A Study on Factors Influencing Youngsters’ Perceptions towards Choice of Investment Avenues
A Study of Generic Intertextuality in Corporate Press Releases
A Study on Factors Affecting Purchase Decision of Young Adults after GST Implementation in India – With Special Reference to FMCG Products
A Review of Commercial Banks’ Role in Public Sector Transparency and Accountability in the Nigerian Economy
Soft Systems Modelling of the New Product Development Process - A Case Study
An Emerging Training Model for Successful Lean Manufacturing – An Empirical Study
A Qualitative Performance Measurement Approach to New Product Development
Brand Power Through Effective Design
Intellectual Venture Capitalists: An Emerging Breed of Knowledge Entrepreneurs
This study explores whether coaching can improve employee performance, employing a mixed-methods research design that combines a quantitative survey and qualitative study. A sample of 42 managers and 100 employees participated in interviews and focus groups. The quantitative component assesses job performance and satisfaction using validated tools and statistical analysis, while the qualitative component provides in-depth insights into the coaching experience through thematic analysis of interviews and focus group discussions. Coaching was found to significantly enhance individual and team performance, aligning with prior studies. Mean scores of 4.2, 4.1, 4.4, and 4.3 for job function, job satisfaction, team performance, and collaboration, respectively, highlight the strong positive impact of coaching in business. The surveys confirm that established coaching models, such as the GROW model and Cognitive Behavioural Coaching, are effective in real-world settings. The study highlights the importance of goal setting and feedback in the coaching process. The findings are valuable both theoretically, demonstrating the utility of core coaching models, and practically, suggesting that organizations should implement structured coaching programs to support performance goals. Overall, the study underscores the role of a supportive coach in helping employees overcome challenges, accomplish goals, and reach their potential.
The hospitality industry plays a major role in the economic development of Bangladesh, with the hotel sector being a key component. This study investigates customer perceptions of service levels and satisfaction across hotels in Bangladesh, utilizing the SERVQUAL model and Structural Equation Modeling (SEM) to assess various dimensions of service. Four additional dimensions are included in the SERVQUAL model to extend its applicability. Data was collected from 400 guests staying in different types of hotels, including luxury and budget accommodations, using a structured questionnaire and random sampling. The findings revealed that tangibility, reliability, responsiveness, empathy, service recovery, prices, access, and location have a significant impact on customer satisfaction, while assurance does not. These insights can assist hotel management in enhancing service quality to meet evolving customer expectations and improve guest satisfaction. This study aims to close the gap in the literature by providing a comprehensive assessment of the quality of services provided at tourist destinations in Bangladesh.
Insufficient supply chain management expertise among law enforcement departments during Black Swan events may affect the operationality, functionality, and effectiveness of their goal to keep the communities safe. Grounded in Black Swan theory, the purpose of this study was to explore strategies for building supply chain resilience and sustainability within law enforcement. Data were collected from 11 command staff personnel from three law enforcement departments in South Carolina through semi-structured interviews, member checking, and assessments of organizational documents related to departmental supply chain policies and procedures. Data were analyzed using Braun and Clarke's six-step thematic analysis framework. Six key themes emerged from the thematic analysis: implementing agile strategies for supply resilience, adjusting policies to ensure timely supplies, utilizing diverse suppliers for adaptable procurement, using diverse funding avenues for agile procurement, enhancing communication for the dynamic supply chain, and strategic engagement and proactive resource planning. The key recommendation for action is for command personnel to establish, implement, and integrate effective agile strategies, processes, and protocols and seek alternative funding sources such as state, local, and federal grants to anticipate and mitigate the adverse effects of Black Swan events on their supply chains. The implications for positive social change include the potential for law enforcement agencies to operate more efficiently, thereby rendering more efficient policing and community safety services even during disrupting events like a pandemic.
The study explores the perceptions of climate change and the barriers to adaptation among communities along the Teesta River in Bangladesh. Using a mixed-methods approach, quantitative surveys and qualitative interviews were conducted with local residents, policymakers, and stakeholders to assess their understanding of climate impacts and the challenges they face in implementing adaptation strategies. The study included 385 respondents from Teesta Riverine households in the Lalmonirhat district. Regression analysis, perception analysis, and descriptive statistics were used to estimate the findings. The study revealed a concerning trend of increasing temperatures, shifting precipitation patterns, and an increase in extreme weather events that have a detrimental impact on Teesta Riverine households. The findings indicate significant awareness of climate change effects, including higher temperatures, riverbank erosion, flooding, rainfall changes, winter shifts, and cyclones. However, several obstacles were identified, such as limited and inadequate access to information, a lack of knowledge, insufficient crop varieties, lack of suitable land for cultivation, absence of personal land, and lack of storage, transportation, and marketing facilities. Additionally, the study highlights the importance of integrating local knowledge and fostering collaborative efforts to enhance adaptive capacity and promote resilience in vulnerable riverine communities. This research contributes to the understanding of climate change adaptation and provides valuable data for stakeholders and policymakers to create sustainable development plans.
This study evaluates the socioeconomic effects of Village Loan Savings Initiatives (VLSA) on rural communities in T/A Chimwala, Malawi. VLSAs are self-managed groups that facilitate savings and small loans to tackle socioeconomic issues. Using both qualitative and quantitative methods, including structured questionnaires and interviews, the study found that VLSAs positively impacted rural households by boosting income, financial stability, and access to education, healthcare, and entrepreneurial opportunities. Despite these benefits, challenges such as high loan interest rates, limited loan amounts, and occasional discrimination in loan distribution were noted. Recommendations include lowering interest rates, offering entrepreneurial training, and enhancing financial service access to improve VLSA effectiveness. This study provides valuable insights for policymakers and rural development practitioners.
