Abstract

Can coaching help improve employees’ performance at work? This study uses a mixed-methods research design that combines a quantitative questionnaire study with 200 workers and a qualitative study with 20 managers and 8 employees who participated in interviews and focus groups. The quantitative part measures both workers’ job performance and satisfaction with validated tools and statistical analyses, while the qualitative part gets deeper insights about the coaching experience with a thematic analysis of the interviews and focus-group discussions. The results indicate that coaching is effective at enhancing individual and team performance, and is in line with previous research in the area. Mean scores of 4.2, 4.1, 4.4 and 4.3 for job function, job satisfaction, team performance, and working together respectively suggest that ‘coaching in business has a strong positive impact’. The surveys prove that familiar coaching models like the GROW model and Cognitive Behavioural Coaching reported by other researchers are also effective in real-world business settings. Importance of setting goals is reaffirmed, as are the necessity and benefits of providing people with feedback. The findings can be highly useful from a theoretical perspective, illustrating the utility of core coaching models, and also from a practical perspective, by showing that organisations should strive to provide their employees with structured coaching programmes to promote performance goals. Overall, the study emphasises the importance of having a strong supportive coach in employees’ lives to help them overcome challenges, accomplish goals and achieve their best selves.

Abstract

This paper aims to explore how trust acts as an essential element in business coaching and mentoring, utilizing a mixed-methods research design covering a sample of 200 coaches. Several basic research questions around trust in these professional relationships are addressed: What is the nature and role of trust? How is it established and maintained? What is the impact on coaching and mentoring processes and outcomes? Utilising both quantitative surveys and qualitative interviews, the research finds that higher levels of trust lead to better coaching results. Quantitative data shows a strong, positive relationship between trust and coaching success. Trust in a mentor is a strong indicator of a coaching relationship’s effectiveness. Qualitative findings identify the pillars of trusted relationships – transparency, demonstration of competence and ethical behaviour. Overall, the findings demonstrate the critical role of trust in business coaching and mentoring, and provide practical recommendations for practitioners to improve the performance of coaching and the satisfaction of their clients. It contributes to the developing literature on the inplies potential avenues for future work, across different business sectors and in different kinds of organisations.

Abstract

Another major construct, which underpins a successful business coaching session, is communicated properly with the right kind of words. This study examines the significance of the words the business coaches use in their coaching sessions in a sample of 150 professional coaches, and its effect on the outcomes of coaching sessions through a mixed-method approach. It uses both the quantitative analysis of surveys and performance metrics, as well as the qualitative transcription of coaching sessions and interviews with the coaches and coachees.

Abstract

Abstract

The hospitality industry plays a significant role in the economic development of Bangladesh, with the hotel sector being a key component. This study investigates guest perceptions of service quality in hotels and their satisfaction level across Bangladesh, utilizing the SERVQUAL model and Structural Equation Model (SEM) to assess various dimensions of service. With the SERVQUAL model here four dimensions are added to extend the model. Data was collected from 400 guests staying in different types of hotels, including luxury and budget accommodations, through a structured questionnaire and random sampling are used here. Findings reveal that tangibility, reliability, responsiveness, empathy, service recovery, prices, access and location have a significant effect on customer satisfaction, whereas assurance do not. These insights can assist hotel management in enhancing service quality to meet evolving customer expectations, thereby improving guest satisfaction. The study is conducted to filling the gap in the literature regarding the comprehensive evaluation of service quality at tourist destinations.

Abstract

This research explores the perceptions of climate change and the barriers to adaptation among communities along the Teesta River in Bangladesh. Employing a mixed-methods approach, we conducted quantitative surveys and qualitative interviews with local residents, policymakers, and stakeholders to assess their understanding of climate impacts and the challenges they face in implementing adaptation strategies. The study included 385 respondents from the Teesta Riverine households in Lalmonirhat districts. To estimate the results, this study used regression analysis, perception analysis, and descriptive statistics. The results of the study showed a concerning trend of increasing temperatures, shifting precipitation patterns, and an increase in extreme weather events that have a detrimental impact on Teesta Riverine households. The findings indicate a significant awareness of climate change effects, including increased temperature, riverbank erosion, flooding, rainfall, winter and cyclone. However, we identify a number of obstacles, including limited and inadequate access to information, a lack of knowledge, a lack of crops to choose from, a lack of suitable land for cultivation, a lack of one's own land, no storage facilities, no transportation facilities, and no marketing facilities. Furthermore, this study underscores the importance of integrating local knowledge and fostering collaborative efforts to enhance adaptive capacity, thereby promoting resilience in vulnerable riverine communities. The study advances our knowledge of climate change adaptation and gives stakeholders and policymakers useful data for creating sustainable development plans.