Efficiency Analysis of Commercial Banks in India: An Application of Data Envelopment Analysis
A Study on Factors Influencing Youngsters’ Perceptions towards Choice of Investment Avenues
A Study of Generic Intertextuality in Corporate Press Releases
A Study on Factors Affecting Purchase Decision of Young Adults after GST Implementation in India – With Special Reference to FMCG Products
A Review of Commercial Banks’ Role in Public Sector Transparency and Accountability in the Nigerian Economy
Soft Systems Modelling of the New Product Development Process - A Case Study
An Emerging Training Model for Successful Lean Manufacturing – An Empirical Study
A Qualitative Performance Measurement Approach to New Product Development
Brand Power Through Effective Design
Intellectual Venture Capitalists: An Emerging Breed of Knowledge Entrepreneurs
This study aims to explore the current state of customer experience (CX) innovation in South Africa and its position within the chasm of the innovation curve. In a diverse market characterized by cultural and varying consumer preferences, the focus on CX innovation is essential for creating unique, memorable interactions between customers and brands. The paper explores the transformative journey from product-centric to customer-centric business strategies within the South African context, emphasizing the impact of organizational culture on customer interactions. By examining various industries and sectors, this paper seeks to identify key challenges, opportunities, and strategies for bridging the gap between early adopters and mainstream market acceptance. The insights gathered from direct observations and indepth interviews with industry leaders will inform recommendations for fostering a culture of customer-centric innovation in South Africa.
This paper examines the impact of storytelling on coaching and mentoring engagements, exploring how narrative techniques can enhance the effectiveness of these developmental relationships. This study investigates the role of storytelling in fostering a deeper connection between coach or mentor and mentee, facilitating personal and professional growth, and improving communication and understanding. Utilizing a mixed-methods approach, this paper combines qualitative interviews with quantitative surveys to gather insights from both coaches and mentees across various industries. The findings suggest that storytelling significantly enriches the coaching and mentoring experience by providing relatable examples, inspiring motivation, and offering practical lessons. This paper discusses the implications of these findings for practitioners and organizations, recommending strategies for incorporating storytelling into coaching and mentoring programs to maximize their impact.
This paper explores and establishes a link between positive psychology coaching and business outcomes by investigating the benefits to employees, their well-being, job satisfaction, and organizational performance. The mixed-methods research design involved a quantitative survey involving 200 employees from various industries and qualitative input through semi-structured interviews with 20 managers. The study sought to establish empirical evidence (through statistical data and measurement scales) to support the benefits of positive psychology coaching in business through meeting key criteria and to illustrate the impact of positive psychology coaching on business outcomes both quantitatively and qualitatively. Generally, the findings indicate that there is a strong and positive benefit to implementing positive psychology coaching in the workplace environment, evidently enhancing employee well-being (mean score of 4.2), job satisfaction (mean score of 4.0), and organizational performance (mean score of 4.1). The qualitative analysis provided deeper insights into the process and types of positive psychology coaching interventions that stood out and were more effective. This strategy of thematic analysis on interview transcripts revealed that strengths-based development and goal-setting seemed to be key positive psychological interventions. The findings support existing literature and key theoretical models, such as the PERMA model and the Broaden-and-Build Theory.
E-government deployment in rural areas is crucial for improving public service delivery and governance. In Malawi, egovernment initiatives aim to improve transparency, efficiency, and accessibility of public services. This paper examines the implementation of e-government and service delivery in rural Malawi. Despite challenges such as low digital literacy, limited internet connectivity, poor ICT infrastructure, and budget constraints, e-government projects have shown potential to reduce bureaucratic inefficiencies, overcome geographical barriers, and improve responsiveness. This has a positive socio-economic impact, promoting inclusive development, empowerment of marginalized communities, and grassroots good governance practices. By addressing these obstacles and utilizing digital technologies, the Malawian government can realize the transformative potential of e-governance in rural communities.
Due to the uncertainty, ambiguity, and volatility of business environments, companies are forced to search for innovative organizational and business models that will enable them to respond quickly and effectively to changes in the market. The answer to this uncertainty and volatility is workforce agility, which is the ability of the individual to continuously use abilities and resources to respond to unforeseen and shifting opportunities for the customer in order to maximize the value of the organization. This study is intended to understand the relationship between employee agility and employee performance. Through a review of the existing literature, this study found that there is a positive and significant relationship between both variables. This study suggests that in order to enhance workforce agility and boost employee performance, organizations should design employee development programs. This study also provides a conceptual framework for workforce agility and employee performance. The study also recommends that the managers of organizations give attention to human resource practices that promote workforce agility.
