Data and Voice Issues among the Telecommunication Companies in the Upper East Region of Ghana

Salifu Abdul-Mumin*, Obour Kennedy Yeboah**
* Lecturer, University for Development studies, Faculty of Mathematical Sciences, Department of Computer Science
** National Service Personnel, National Service Secretariant, Kumasi, Ghana.
Periodicity:February - April'2014
DOI : https://doi.org/10.26634/jcs.3.2.2932

Abstract

The evolution and growth of the telecommunications industry over the past four decades has been responsible for the tremendous changes in the technology of human communication. Now telecommunication architecture had moved from complex to simple making many people to have access to mobile devices. People expect to move around easily with their mobile devices, keeping close communications with their partners, friends and family without worrying about Data and Voice Issues. This paper is to investigate the data and voice issues among the telecommunication companies operating in the Upper East region of Ghana. Issues concerning call drop, call congestion and internet connectivity among network operators have been investigated and analyzed. General rating of the various telecos operating in the region is also presented in this paper.A test to ascertain whether subscribers will change their network provider if the network is persistently bad has also been presented.

Keywords

Data, Voice, Telecommunication, Congestions, Fading, Interference, Handovers.

How to Cite this Article?

Abdul-Mumin, S. and Yeboah, O. K. (2014). Data and Voice Issues among The Telecommunication companies in the upper East Region of Ghana. i-manager’s Journal on Communication Engineering and Systems, 3(2), 1-15. https://doi.org/10.26634/jcs.3.2.2932

References

[1]. Allotey W., A. F. (2000). “A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions”. Journal of Marketing Research.
[2]. Bandaranayake. (2005). “Impact of the Regulator's Independence on the Telecommunications Industry”. Master's thesis, Asian Institute of Technology School of Management Thailand.
[3]. Berkman, H. G. (1986). “Consumer Behavior : Concepts and strategies” (3rd ed ed.). (B. Kent, Ed.) ASQ Quality Press.
[4]. Boateng, K. (2000). “Satellite Communication in Ghana-challenges and prospects”. Master's thesis, Ohio University School of Telecommunications.
[5]. Bressie, K. K. (2005). “Telecommunications trade liberalisation and the WTO”, Info. The Journal of policy, regulation and strategy for telecommunications.
[6]. Burch, E. R. (1995). “Exploring SERVPERF: an empirical investigation of the importance-performance, service quality relationship in the uniform rental industry”. International Journal of Marketing.
[7]. Dogbe, F. K. (2011). “Assessment and Analysis of Customer Satisfaction with Service Delivery of MTN”, Kumasi. International Journal of Marketing.
[8]. Frempong G., H. A. (2004). “Telecom developments and investments in Ghana”. Discussion Paper W D R 0 3 0 5, W D R Dialogue Theme 2003.
[9]. Hayes, B. (1997). Measuring Customer Satisfaction: nd Survey Design, Use and Statistical Analysis Methods (2 ed ed.). (W. Milwaukee, Ed.) ASQ Quality Press.
[10]. http//www.answers.yahoo.com. (2014). “Definition for Telecommunication”. www.answers.yahoo.com.
[11]. http//www.Ghanaweb.com. (2013). “Mobile phone users angry with telcos for proper services.” www. ghanaweb.com.
[12]. http://www.indiamart.com. (2014). “Telecommunicationtowers”. http://www.indiamart.com.
[13]. ITU. (2008). Africa ICT indicators. ITU, Geneva.
[14]. Kessides, I. N. (2004). “Reforming infrastructure: Privatization, regulation and competition”. World Bank and Oxford university press.
[15]. McGraw-Hill, C. (2004). “Key Radio Concepts”. Digital Engineering Library.
[16]. Melhem S., N. T. (2009). “Information and Communication Technologies for Women's Socio- Economic Empowerment”. World Bank Group Working Paper Series.
[17]. Moto-zone.com.au, h. (2014). “Definitions for call drop and call congestion”. www. Moto-zone.com.au.
[18]. Osiakwan, E. M. (2003). “Ghana's Internet Industry for West Africa Magazine Report: Monitoring the WSIS Targets A Mid-Term Review”. ITU, Geneva.
[19]. Rajkumar, P. F. (2014). “Performance Issues of Cellular Networks”. Journal of Communication Science.
[20]. Rosu, I. (2012). “RF Power Amplifiers”. Internal Journal of Telecommunication.
[21]. Rust, R. T. (2000). “Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy”. New York (NY): The Free Press.
[22]. Salami A., U. C. (2008). “Telecommunications and Economic Development: Empirical; Evidence from Southern Africa”. International Telecommunications Society
[23]. Smith, I. (1997). “Meeting Customer Needs (2nd ed ed.)”. (Butterworth-Hienemann., Ed.) Woodburn (MA).
[24]. Wade, P. (1998). “Antenna Fundementals”. www. w1ghz.org.
[25]. Wikipedia.org, h. m. (2014). “Definition for internet connectivity accessed”. www. Wikipedia.org.
[26]. www.dictionary.reference.com. (2011). “Customer Definition”. www.dictionary.reference.com.
If you have access to this article please login to view the article or kindly login to purchase the article

Purchase Instant Access

Single Article

North Americas,UK,
Middle East,Europe
India Rest of world
USD EUR INR USD-ROW
Online 15 15

Options for accessing this content:
  • If you would like institutional access to this content, please recommend the title to your librarian.
    Library Recommendation Form
  • If you already have i-manager's user account: Login above and proceed to purchase the article.
  • New Users: Please register, then proceed to purchase the article.