Towards Total Quality Management in Universities: Quality Function Deployment Paradigm And Beyond

Isam Najib Al-Fuqaha*
Philadelphia University, Jordan.
Periodicity:July - September'2014
DOI : https://doi.org/10.26634/jet.11.2.2920

Abstract

This paper is an endeavor to develop a customised and computerized matrix of Quality Function Deployment paradigm (QFD) that has been applied in industry, with the aim of probing quality assurance and enhancement in Universities. Results of testing the new matrix proved that, it is efficient and time-saving while compared with a detailed field study conducted at Philadelphia University, Jordan by the Jordan Accreditation Council. Challenges facing the application of the diverse relevant methodologies are mainly the scarcity of communication technologies and lack of physical and financial resources. This paper supports the adoption of the customized paradigm, to point out the following such as, Hybrid edutainment should be implemented; offices of quality management should be given a role in decision-making in Universities; awareness programs regarding the methods of quality assurance and enhancement should be organized, the culture of collaboration and interactivity among faculty members should be supported; and formation of regional networks of quality management should be advocated.

Keywords

Higher Education, Quality Assurance, Quality Enhancement, Accreditation, Evaluation; Lean Manufacturing and Enterprise, Material Requirements Planning, Six Sigma, Just-in-time, Theory of Constraints, Quality Function Deployment, House of Quality, Agile.

How to Cite this Article?

Al-Fuqaha, I. N. (2014). Towards Total Quality Management in Universities: Quality Function Deployment Paradigm and Beyond. i-manager’s Journal of Educational Technology, 11(2), 41-51. https://doi.org/10.26634/jet.11.2.2920

References

[1]. AlFuqaha, Isam (2013). Pedagogy Redefined: Frameworks of Learning Approaches Prevalent in the Current Digital Information Age, i-manager's Journal of Educational Technology, Vol.10, No. 1. ISSN Print- 0973- 0559, ISSN Online-2230-7125.
[2]. AlFuqaha, Isam (2013b). Towards a Customized Paradigm of “House of Quality” for Deployment in Universities: Philadelphia University as a Model. Journal of the National Center for Education and Development Research (in Arabic), Egypt, No. 24.
[7]. Sullivan, L.P. (1986). "Quality Function Deployment", Quality Progress, June 1986, pp 39-50.
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