i-manager Publications

Implementation of Total Quality Management in Indian Industries: Challenges and Issues

M. Muthukumar*

* Assistant Professor, Department of Mechanical Engineering, Dr. Sivanthi Aditanar College of Engineering, Tiruchendur, Tamil Nadu, India.

Periodicity:September - November'2013
DOI : https://doi.org/10.26634/jmgt.8.2.2505

Abstract

Total Quality Management (TQM) has begun to influence national business systems and is widely seen as a "revolution" in management. TQM initiatives continuously search the needs of the customers and incorporate them in the organization on an ongoing basis. For this reason, the majority of research study has been undertaken in this field and is still going on across the world, especially in the developing countries, which are lagging behind in the implementation of TQM. Therefore, the purpose of this paper is to assess the awareness of TQM program in the Indian industries. Moreover, it highlights the various factors important for total quality management implementation in various manufacturing organizations and to assess their relevance for Indian manufacturing organizations. The various factors highlighted will be useful for manufacturing as well as service industries that are in the starting phase of TQM implementation or have already failed to implement TQM at their works.

Keywords

Total Quality Management, Indian Industries, Challenges, Issues, Implementation, India.

How to Cite this Article?

M. Muthukumar (2013). Implementation of Total Quality Management in Indian Industries: Challenges and Issues. i-manager’s Journal on Management, 8(2), 1-6. https://doi.org/10.26634/jmgt.8.2.2505

References

[1]. Australian Quality Council and Deloittes-Touche- Tohmatsu (2000). Achieving Business Excellence 2000-A study of how Australian organizations approach business improvements, Australian Quality Council and Deloittes- Touche-Tohmatsu, Sydney.

[2]. Burcher, P. G; Lee, G. L. and Waddell, D. (2008). "The challenges for quality managers in Britain and Australia", The TQM Journal ,Vol.20 No.1,pp. 45-58.

[3]. Goetsch, D.L.and Davis, S.B. (2008). Quality Management: Introduction to TQM for production, processing and services. 5th ed; Pearson-Prentice Hall, Englewood Cliffs, NJ.

[4]. Grigg, N. and Mann, R. (2008). "Promoting excellence-an international study into creating awareness of business excellence models", The TQM Journal, Vol.20 No.3, pp.233-48.

[5]. Guimaraes, T. (1996). "TQM's impact on employee attitude", The TQM Magazine, Vol.8 No.1, pp20-5.

[6]. Ooi, K.B, Arumugam, V; The, P.L and Chong, A.Y.L. (2008). "TQM practices and its association with production workers", Industrial Management and Data Systems, Vol.108 No.7, pp 909-27.

[7]. Psychogies, A. G and Wilkinson, A. (2007). "Exploring total quality management awareness in the Greek national business context: between conservatism and reformism cultural determinants of TQM", International Journal of Human Resource Management, Vol.18 No.6, pp.1042-62.

[8]. Vouzas, F. (1997). "Middle management and quality improvement:evidence from five countries,"in Livian, Y-F and Burgoyone, G.J.(Eds). Middle managers in Europe, Routledge Advances in management and business studies, Routledge, London, pp.155-72.

[9]. Vouzas, F.and Psychogios, A.G (2007). "Assessing managers awareness of TQM", The TQM magazine, Vol.19 No.1, pp 62-75.

[10]. Baisya, R.K. and Sarkar, R. (2004). “Customer satisfaction in service sector: a case study of the airline industry", Journal of Advances in Management Research, Vol. 1 No. 2, pp. 73-9.

[11]. Chaudhry, P.E. and Chaudhry, S.S. (2000). "Managerial perceptions of quality control in Japanese business", Production and Inventory Management Journal, Vol. 4, pp. 34-9.

[12]. Dalu, R.S. and Deshmukh, S.G. (2000). "An exploratory study of quality management practices in small and medium scale industry", Industrial Engineering Journal, Vol. 29 No. 12, pp. 21-7.

[13]. Heizer, J. and Nathan, J. (2004). Total Quality Management Manufacturing and Services, Thomson South Western, Perth.

[14]. Khanna, V.K. and Vrat, P. (2002). "TQM practices in the Indian Automobile Sector", Productivity, Vol. 43 No. 3, pp. 245-9.

[15]. Khond, M.P. and Dabade, B.M. (2004). "TQM: a perspective of Indian manufacturing environment study",Industrial Engineering Journal, Vol. 33 No. 10, pp. 21-7.

[16]. Mehra, S., Hoffman, J.M. and Sirias, D. (2001). "TQM as a management strategy for the next millennia", International Journal of Operations & Production Management, Vol. 21 No. 5,pp. 855-76.

[17]. Mohanty, R.P., Shrivastava, R.L. and Lakhe, A. (2006). "Linkages between total quality management and organisational performance: an empirical study for Indian Industry", Production Planning & Control, Vol. 17 No. 1, pp. 13-20.

[18]. Murthy, P.V.R. and Shrivastav, A.K. (2000). in Kohli, U. and Sinha, D.P. (Eds), "Empowering people for TQM through redesigning organisations", Human Resource Development.

[19]. Robinson, P. (2001). "Continuous improvement principles", Industry, Vol. 2.0, pp. 25-8.

[20]. Faisal Talib, Zillur Rahman, M.N. Qureshi (2001). "Assessing the awareness of TQM in Indian service industries", Asian Journal on quality, vol.12 No .3,2011 pp.228-243.

[21]. Nirmala, S. (1998). "Making TQM and work – some critical issues", Productivity, Vol. 39 No. 2, pp. 280-5.

[22]. Ong, K.H., Harvey, G.M., Shehab, R.L., Dechert, J.D. and Darisipudim, A. (2004). "The effects of three statistical control charts on task performance", Production, Planning & Control, Vol. 15 No. 3, pp. 313-23.

[23]. Kit Fai PUN. Exploring employee involvement and quality management practices, The Asian Journal on Quality, vol.4, No.2.

[24]. Kit Fai PUN. An empirical study of employee involvement, Total Quality Management and organizational performance in manufacturing enterprises, The Asian Journal on Quality, vol.3, No.1.

[25]. Dale H. Besterfield, at, (2006). "Total Quality Management", Pearson Education Asia, Third Edition, Indian Reprint.

[26]. Kanishka Bedi, (2010). Quality Management, Oxford University Press, Sixth impression.

If you have access to this article please login to view the article or kindly login to purchase the article

Single Article

	North Americas,UK, Middle East,Europe		India	Rest of world
	USD	EUR	INR	USD-ROW
Online	15	15

ADD TO CART

Options for accessing this content:

If you would like institutional access to this content, please recommend the title to your librarian.
If you already have i-manager's user account: Login above and proceed to purchase the article.
New Users: Please register, then proceed to purchase the article.