This study examines the impact of digitalization on customer experience in postal services, with a focus on how technological advancements, such as online booking, tracking systems, digital payments, and mobile applications, have reshaped service delivery and customer satisfaction. Using both primary data, collected from 120 respondents in the Kanyakumari district through convenience sampling, and secondary data from journals and reports, the research employs percentage analysis and Garrett ranking techniques to interpret findings. The results reveal that transparency, reliability, accessibility, cost-effectiveness, and digital customer support are the most positively valued aspects of digitalized postal services, with transparency ranked highest. However, factors such as ease of use, convenience, transaction speed, and security received lower scores, reflecting continued challenges in user-friendliness and trust. The study highlights that while digitalization has significantly improved efficiency, transparency, and service quality, overall satisfaction remains moderate. This indicates the need for postal authorities to simplify digital platforms, enhance usability, and strengthen data security. By addressing these gaps, postal services can deliver more inclusive, seamless, and customer-centric experiences, ensuring long-term competitiveness in a rapidly digitalizing environment.