BRANDING AND PRESENTATION IN RESTAURANT: THEIR INFLUENCE ON CONSUMER PERCEPTION AND PURCHASE INTENTIONS

Gracia A.*
Periodicity:January - June'2025

Abstract

This study examines the critical role of branding and presentation in shaping consumer perception and purchase intentions within the restaurant industry. Branding is defined as the strategic establishment of a distinctive identity for a restaurant, utilizing elements like logos, design, and thematic consistency to differentiate from competitors and foster customer loyalty. The presentation encompasses a holistic approach that includes menu design, food presentation, ambiance, and service quality, aiming to create memorable dining experiences. The significance of effective branding and presentation extends beyond mere aesthetics, as they enhance consumer expectations and contribute to an overall positive dining experience. Based on analysis of five established eateries in the Kanyakumari district of Tamil Nadu—Platez, Arya Bhavan, Grill N Chill, 50 Bucks, and KFC—the study reveals that a strong brand identity positively influences customer perceptions, satisfaction, and ultimately, their intention to purchase. Additionally, the findings underscore the impact of effective strategic branding and presentation in establishing long-term brand loyalty and competitive advantage in the marketplace

Keywords

Branding, Presentation, Consumer perception, purchase intentions, Restaurant industry.

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