Salesforce Classic as Well as Lightning Automation using TOSCA Automation and TOSCA AI-Powered Salesforce Engine

Elavarasi Kesavan*
Cognizant, Phoenix, Arizona, United States of America.
Periodicity:April - June'2025
DOI : https://doi.org/10.26634/jit.14.2.22055

Abstract

This paper examines how TOSCA Automation and the TOSCA AI-driven Salesforce Engine function to enhance automation in Salesforce Classic and Lightning systems. It particularly looks at how these tools boost efficiency, accuracy, and user satisfaction in sales activities. By collecting both qualitative and quantitative data, including user surveys, performance statistics, and case studies from companies utilizing these automation tools, the research indicates notable improvements in work processes. User satisfaction increased by over 30%, and task completion time reduced by roughly 25%. These findings underscore TOSCA's effectiveness in streamlining sales workflows, not only in business contexts but also in healthcare, where proper service and data management are crucial. The research findings carry important implications for healthcare, indicating that using advanced automation tools can enhance productivity and resource management, subsequently improving patient outcomes and satisfaction levels. This study contributes to the current understanding of digital transformation in healthcare, demonstrating how robotic process automation can assist with data-intensive tasks and foster an innovative environment aligned with the healthcare sector's growing technological emphasis.

Keywords

TOSCA, Salesforce Lightning, Performance Metrics, Digital Transformation, Healthcare CRM.

How to Cite this Article?

Kesavan, E. (2025). Salesforce Classic as Well as Lightning Automation using TOSCA Automation and TOSCA AI-Powered Salesforce Engine. i-manager’s Journal on Information Technology, 14(2), 33-40. https://doi.org/10.26634/jit.14.2.22055

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