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E-Government Implementation and Service Delivery in Rural Malawi

Mike FM Chungu*

Andhra University, Visakhapatnam, Andhra Pradesh, India.

Periodicity:April - June'2024
DOI : https://doi.org/10.26634/jmgt.18.4.20678

Abstract

E-government deployment in rural areas is crucial for improving public service delivery and governance. In Malawi, egovernment initiatives aim to improve transparency, efficiency, and accessibility of public services. This paper examines the implementation of e-government and service delivery in rural Malawi. Despite challenges such as low digital literacy, limited internet connectivity, poor ICT infrastructure, and budget constraints, e-government projects have shown potential to reduce bureaucratic inefficiencies, overcome geographical barriers, and improve responsiveness. This has a positive socio-economic impact, promoting inclusive development, empowerment of marginalized communities, and grassroots good governance practices. By addressing these obstacles and utilizing digital technologies, the Malawian government can realize the transformative potential of e-governance in rural communities.

Keywords

E-Government, Rural Areas, Malawi, Digital Divide, Infrastructure, Digital Literacy, Administrative Processes, Bureaucratic Efficiency, Citizen-Government Interaction.

How to Cite this Article?

Chungu, M. F. (2024). E-Government Implementation and Service Delivery in Rural Malawi. i-manager’s Journal on Management, 18(4), 31-35. https://doi.org/10.26634/jmgt.18.4.20678

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