A Review of the Latest IT Service Management Solutions

S. John Justin Thangaraj*, Uma Chandran**, Jabez J.***
* Department of Computer Science and Engineering, Saveetha School of Engineering, Saveetha Institute of Medical and Technical Sciences (SIMATS), Chennai, Tamil Nadu, India.
** Jayamatha Engineering College, Aralvaimozhi, Tamil Nadu, India.
*** Sathyabama Institute of Science and Technology, Chennai, Tamil Nadu, India.
Periodicity:September - November'2022
DOI : https://doi.org/10.26634/jit.11.4.19276

Abstract

In today's fast-paced business environment, efficient Information Technology (IT) service management is crucial for maintaining a competitive edge. The latest Information Technology Service Management (ITSM) solutions offer a wide range of features and capabilities, including automation, self-service portals, and analytics, to help organizations streamline their IT operations and improve their overall performance. This review will take a closer look at some of the latest IT Service Management (ITSM) solutions on the market and explore their key features and benefits. It will also discuss how these solutions can help organizations improve their IT service delivery and support their digital transformation efforts.

Keywords

Information Technology, IT Service Management (ITSM), IT Infrastructure Library (ITIL), Automation.

How to Cite this Article?

Thangaraj, S. J. J., Chandran, U., and Jabez, J. (2022). A Review of the Latest IT Service Management Solutions. i-manager’s Journal on Information Technology, 11(4), 17-23. https://doi.org/10.26634/jit.11.4.19276

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