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Organizational Culture and Citizenship Behavior in Saudi Arabia: The Hospital Nurses' Perspectives

Kamila A. Alammar*, Fatma M. Baddar**, Olfat A. Salem ***

* Nursing Education Administration, King Fahad Medical City, Riyadh, Kingdom of Saudi Arabia.

** Nursing Administration Department, College of Nursing, King Saudi University, Riyadh, Kingdom of Saudi Arabia and Alexandria University, Egypt.

*** Nursing Administration and Education Department, College of Nursing, Riyadh, King Saud University, Kingdom of Saudi Arabia and Menofiya University, Egypt.

Periodicity:May - July'2020
DOI : https://doi.org/10.26634/jnur.10.2.16933

Abstract

Organizations have their own Organizational Culture (OC), and the Organization's cultural fit enhances organizational Citizenship Behavior (OCB) and the overall performance of its employees. This study determined the influence of (OC) on (OCB) as perceived by hospital nurses in Saudi Arabia. In this descriptive cross-sectional study, responses were collected using The Organizational Culture Profile and Organizational Citizenship Behavior Scale. Using convenience sampling in a tertiary care hospital, data obtained from 269 respondent nurses were analyzed using descriptive and multivariate statistical analysis. Majority of the respondents were 20–30 years old (45.7%), females (95.2%), non-Muslims 236 (87.7%), non-Saudi's 261 (97%), married (61.7%), and had completed nursing degree (73%). Almost half of them had 5–10 years of experience, working as bedside nurses (51.3%). “Competitiveness” (3.82±0.82) and “supportiveness” (3.79±0.78) were the predominant cultural factors, whereas “altruism” (6.13±0.83) and “conscientiousness” (6.02±0.88) were the main OCB dimensions. Most nurses positively perceived both the cultural profile (3.68±0.85) and OCB (5.78±1.43). Both OC and OCB scores showed significant associations with each other as well as with all subdimensions except “sportsmanship” behavior. In conclusion, OC and OCB were positively perceived by the staff nurses, and OC was found to shape OCB. It is essential for the organization to consider the cultural factors during recruitment and development of nursing staff. The management should understand its OC, identify the positive aspects, and help develop OCB to reach organizational effectiveness.

Keywords

Organizational Citizenship Behavior, Organizational Culture, Nurses, Tertiary Hospital

How to Cite this Article?

Alammar, K. A., Baddar, F. M., and Salem, O. A. (2020). Organizational Culture and Citizenship Behavior in Saudi Arabia: The Hospital Nurses' Perspectives. i-manager's Journal on Nursing, 10(2), 14-25. https://doi.org/10.26634/jnur.10.2.16933

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