References
[1]. Abdullah, F. (2006). The development of HEdPERF: A new measuring instrument of service quality for the higher education sector. International Journal of Consumer Studies, 30(6), 569-581.
[2]. Angell, R. J., Heffernan, T. W., & Megicks, P. (2008). Service quality in postgraduate education. Quality Assurance in Education, 16(3), 236-254.
[3]. Arshinder, Kanda, A., & Deshmukh, S. G. (2007). Supply chain coordination issues: an SAP-LAP framework. Asia Pacific Journal of Marketing and Logistics, 19(3), 240- 264.
[4]. Athiyaman, A. (1997). Linking student satisfaction and service quality perceptions: The case of university education. European Journal of Marketing, 31(7), 528- 540.
[5]. Bourner, T., & Flowers, S. (1997). Teaching and learning methods in higher education: A glimpse of the future. Reflections on Higher Education, 9(1), 77-102.
[6]. Brochado, A. (2009). Comparing alternative instruments to measure service quality in higher education. Quality Assurance in Education, 17(2), 174- 190.
[7]. Charan, P. (2012). Supply chain performance issues in an automobile company: A SAP-LAP analysis. Measuring Business Excellence, 16(1), 67-86.
[8]. Chatterjee, J., & Prabhakar, T. V. (2005). On to action–building a digital ecosystem for knowledge diffusion in rural India. In Knowledge Management: Nurturing Culture, Innovation, and Technology, 401-416.
[9]. Datta, B. (2003). Select studies in service quality management: conceptualization, assessment and modelling (Doctoral Dissertation).
[10]. Douglas, T. J., & Judge, W. Q. (2001). Total quality management implementation and competitive advantage: The role of structural control and exploration. Academy of Management Journal, 44(1), 158-169.
[11]. Duggal, S. M., Gupta, M. P., Chakravorty, B. N., & Taneja, R. (2001). A Case Study of Smart Card Usage in Driving License. In Proceedings of International Conference of Association of Computer Information System.
[12]. Feigenbaum, A. V. (1994). Quality education and America's competitiveness. Quality Progress, 27(9), 83.
[13].Gaston, L., & Nha, N. (1997). Searching for excellence in business education: an exploratory study of customer impressions of service quality. International Journal of Educational Management, 11(2), 72-79.
[14].GATS. ( 2013), Marrakesh Agreement Establishing the World Trade Organization, Annex 1B, 283-317.
[15]. Grace, D., Weaven, S., Bodey, K., Ross, M., & Weaven, K. (2012). Putting student evaluations into perspective: The course experience quality and satisfaction model (CEQS). Studies in Educational Evaluation, 38(2), 35-43.
[16]. Husain, Z., & Pathak, R. D. (2002). A technology management perspective on collaborations in the Indian automobile industry: A case study. Journal of Engineering and Technology Management, 19(2), 167-201.
[17]. Jain, R., Sahney, S., & Sinha, G. (2013). Developing a scale to measure students' perception of service quality in the Indian context. The TQM Journal, 25(3), 276-294.
[18]. Joseph, M., Yakhou, M., & Stone, G. (2005). An educational institution's quest for service quality: Customers' perspective. Quality Assurance in Education, 13(1), 66-82.
[19]. Kabra, G., & Ramesh, A. (2015). Analyzing ICT issues in humanitarian supply chain management: A SAP-LAP linkages framework. Global Journal of Flexible Systems Management, 16(2), 157-171.
[20]. Kamakoty, J., Sohani, N., & Sohani, N. (2015). Determinants of service quality in education: Service provider's perspective and academician's perspective. International Journal of Services and Operations Management, 20(2), 141-164.
[21]. Karthikeyan, S., Gowri, S., Kumar, V. A., Mohan, V., & Raja, M. P. N. (2008). Effective industry institute interaction through sig for the improvement of placement activities in engineering education: A case study of Thiagarajar College of Engineering, India Between 2001-2007. Asian Journal of Information Technology, 7(6), 272-276.
[22]. Lagrosen, S., Hashemi, R. S., & Leitner, M. (2004). Examination of the dimensions of quality in higher education. Quality Assurance in Education, 12(2), 61-69.
[23]. Mahajan, R., Garg, S., & Sharma, P. B. (2013). Frozen corn manufacturing and its supply chain: Case study using SAP–LAP approach. Global Journal of Flexible Systems Management, 14(3), 167-177.
[24]. Mahapatra, S. S., & Khan, M. S. (2007). Assessment of quality in technical education: an exploratory study. Journal of Services Research, 7(1).
[25]. Nenadál, J. (2015). Comprehensive quality assessment of Czech higher education institutions. International Journal of Quality and Service Sciences, 7(2/3), 138-151.
[26]. Owlia, M. S. (1996). Quality in higher education-a survey. Total Quality Management, 7(2), 161-172.
[27]. Owlia, M. S., & Aspinwall, E. M. (1996). A framework for the dimensions of quality in higher education. Quality Assurance in Education, 4(2), 12-20.
[28]. Raja, M. P. N., Deshmukh, S. G., & Wadhwa, S. (2007). Quality award dimensions: A strategic instrument for measuring health service quality. International Journal of Health Care Quality Assurance, 20(5), 363-378.
[29]. Palanisamy, R. (2012). Building information systems flexibility in SAP–LAP framework: A case study evidence from SME sector. Global Journal of Flexible Systems Management, 13(1), 57-74.
[30]. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50.
[31]. Sahney, S., Banwet, D. K., & Karunes, S. (2006). An integrated framework for quality in education: Application of quality function deployment, interpretive structural modelling and path analysis. Total Quality Management & Business Excellence, 17(2), 265-285.
[32]. Sharabi, M. (2013). Managing and improving service quality in higher education. International Journal of Quality and Service Sciences, 5(3), 309-320.
[33]. Sharma, R. D., & Kaur, G. (2004). Globalisation of Indian higher education. Apeejay Business Review, 5(1), 73-78.
[34]. Singh, N., & Shalender, K. (2014). Success of Tata Nano through marketing flexibility: A SAP–LAP matrices and linkages approach. Global Journal of Flexible Systems Management, 15(2), 145-160.
[35]. Singh, V., Grover, S., & Kumar, A. (2008). Evaluation of quality in an educational institute: a quality function deployment approach. Educational Research and Reviews, 3(4), 162.
[36]. Sohail, S. M., & Shaikh, N. M. (2004). Quest for excellence in business education: A study of student impressions of service quality. International Journal of Educational Management, 18(1), 58-65.
[37]. Sultan, P., & Yin Wong, H. Y., (2010). Service quality in higher education–a review and research agenda. International Journal of Quality and Service Sciences, 2(2), 259-272.
[38]. Sumaedi, S., & Bakti, G. M. Y. (2011). The Students Perceived Quality Comparison of ISO 9001 and Non-ISO 9001 certified school: An empirical evaluation. International Journal of Engineering & Technology (IJETIJENS), 11(1), 104-108.
[39]. Sushil. (2000). SAP-LAP models of inquir y. Management Decision, 38(5), 347-353.
[40]. Tam, M. (2006a). Assessing quality experience and learning outcomes: Part I: Instrument and analysis. Quality Assurance in Education, 14(1), 75-87.
[41]. Tam, M. (2006b). Assessing quality experience and learning outcomes: Part II: findings and discussion. Quality Assurance in Education, 15(1), 61-76.
[42].Tsinidou, M., Gerogiannis, V., & Fitsilis, P. (2010). Evaluation of the factors that determine quality in higher education: An empirical study. Quality Assurance in Education, 18(3), 227-244.
[43].Wilkins, S., & Balakrishnan, M. S. (2013). Assessing student satisfaction in transnational higher education. International Journal of Educational Management, 27(2), 143-156.
[44]. Yeo, R. K., & Li, J. (2014). Beyond SERVQUAL: The competitive forces of higher education in Singapore. Total Quality Management & Business Excellence, 25(1-2), 95- 123.