TQM Model for Manufacturing SMEs in the Middle East

Subramaniam Arunachalam*, Aisha Zwet **, N. Snailum***
* Senior Lecturer, Mechanical Engineering Subject Group, University of East London, UK.
** PhD Scholar, School of Architecture, Computing and Engineering, University of East London, UK.
*** Senior Lecturer and Programme Leader, Institution of Engineering and Technology, University of East London, UK.
Periodicity:March - May'2018
DOI : https://doi.org/10.26634/jmgt.12.4.14526

Abstract

Total Quality Management (TQM), has been accepted globally as a management philosophy and practice to improve quality. However, only limited empirical studies have been carried out in manufacturing Small and Medium-sized Enterprises (SMEs) in the Gulf countries. The primary concern for the manufacturing SMEs in the Middle East who want to compete in the global market is that many competitors have been involved in quality improvement programs for decades which initially give them a competitive edge. This research is designed to identify the current level of TQM implementation in manufacturing SMEs in the Gulf States and investigate the TQM and Continuous Improvement (CI) parameters that affect the performance of the companies, and to identify the barriers that stop them from implementing TQM in their company. The main objectives are to determine the influencing factors and response to TQM implementation within manufacturing SMEs through empirical analysis and propose a TQM model that is more suitable for Arab SMEs to improve the quality management.

Keywords

Total Quality Management, Continuous Improvement, Quality.

How to Cite this Article?

Arunachalam, S., Zwet, A., and Snailum, N. (2018). TQM Model for Manufacturing SMEs in the Middle East. i-manager’s Journal on Management, 12(4), 32-40. https://doi.org/10.26634/jmgt.12.4.14526

References

[1]. Argia, H. A., & Ismail, A. (2013). The influence of transformational leadership on the level of TQM implementation in the higher education sector. Higher Education Studies, 3(1), 136-146.
[2]. Brah, S. A., & Lim, H, Y. (2006). The effects of technology and TQM on the performance of logistics companies. International Journal of Physical Distribution & Logistics Management, 36(3), 192-209.
[3]. Camison, C. (1998). Total quality management and cultural change: A model of organisational development. International Journal of Technology Management, 16(4- 6), 479-493.
[4]. Chong, S. T., Ooi, K. B., Chong, A. Y. L., & Tan, B. I. (2009). TQM and competitive advantage: A review and research agenda. International Journal of Business and Management Science, 2(2), 193-206.
[5]. Goetsch, D. L., & Davis, S. (2006). Quality Management: Introduction to Total Quality Management rd for Production, Processing, and Services. 3 Edition. Ohio: Pearson Prentice Hall.
[6]. Hokoma, R. A., Khan, M. K., & Hussain, K. (2008). Investigation into the implementation stages of manufacturing and quality techniques and philosophies within the Libyan cement industr y. Journal of Manufacturing Technology Management, 19(7), 893- 907.
[7]. Khalid, S., Irshad, M. Z., & Mahmood, B. (2011). TQM implementation in textile manufacturing industry to success: Review and case study. International Business Research, 4(4), 242-247.
[8]. Knouse, S. B., Carson, P. P., Carson, K. D., & Heady, R. B. (2009). Improve constantly and forever: The influence of W. Edwards Deming into the twenty-first century. The TQM Journal, 21(5), 449-461.
[9]. Mary, O. E., Asogwu, O. S., Ezeigwe, F. O., & Chijioke, D. E. (2015). Total Quality Management and Performance of Small and Medium Enterprises: A study of selected Small and Medium Scale industries in Anambra State. International Journal of Innovative Research and Development, 4(11), 329-33.
[10]. Rahman, M. N. A., & Tannock, J. D. (2005). TQM best practices: Experiences of Malaysian SMEs. Total Quality Management & Business Excellence, 16(4), 491-503.
[11]. Tamimi, N. (1995). An empirical investigation of critical TQM factors using exploratory factor analysis. International Journal of Production Research, 33(11), 3041-3051.
[12]. Temtime, Z. T., & Solomon, G. H. (2002). Total quality management and the planning behavior of SMEs in developing economies. The TQM Magazine, 14(3), 181-191.
[13]. Valmohammadi, C. (2011). The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs. The TQM Journal, 23(5), 496- 509.
[14]. Vokurka, R. J., Lummus, R. R., & Krumwiede, D. (2007). Improving manufacturing flexibility: The enduring value of JIT and TQM. SAM Advanced Management Journal, 72(1), 14.
If you have access to this article please login to view the article or kindly login to purchase the article

Purchase Instant Access

Single Article

North Americas,UK,
Middle East,Europe
India Rest of world
USD EUR INR USD-ROW
Online 15 15

Options for accessing this content:
  • If you would like institutional access to this content, please recommend the title to your librarian.
    Library Recommendation Form
  • If you already have i-manager's user account: Login above and proceed to purchase the article.
  • New Users: Please register, then proceed to purchase the article.