Stress Management : A Study of Occupational Stress and Burnout Bank Employees in Hyderabad City of Andhra Pradesh

0*, N. Kalyan Kumar**
* Lecturer in Commerce, S.G.S Arts College, Tirupati.
**Research Scholer in Management Studies, S.V.University, Tirupati.
Periodicity:March - May'2011
DOI : https://doi.org/10.26634/jmgt.5.4.1430

Abstract

Stress is the adverse reaction people have to excessive pressures or other types of demand placed on them. There is a clear distinction between pressure, which can create a ‘buzz’ and be a motivating factor, and stress, which can occur when this pressure becomes excessive. This study examined the occupational stress and burnout in the bank employees of Hyderabad city in Andhra Pradesh.  A total of 200 bank employees (64.0% male and 34.0% female) from different  commercial banks participated in the survey. In order to collect data on stress and burnout a self-reported questionnaire was administered to bank employees. Descriptive, correlation and regression statistical tools were used to analyze data. The results identified that role conflict, role ambiguity, workload, working hours, technological problem at work, inadequate salary, time for family and job worries at home are the significant sources of stress in the bank employees. The significant symptoms of burnout as revealed by the results are back pain, extreme tiredness, headache and sleep disturbance. All stressors (Organization, Job, Relationship at work, work environment and family work interface) are significantly correlated to all burnouts (Physical, Psychological and Organizational). All the stress elements significantly predicted burnout in the bank employees of Hyderabad. The changing work pattern is creating stress for the bank employees and these stressors are leading to burnout. These results are consistent with the emergent evidence of the impact of stress on the burnout.

Keywords

Stress, burnout, ambiguity, conflict, workload, interface, Strain, Headache, Tiredness.

How to Cite this Article?

T.L. Narasimha Reddy and N. Kalyan Kumar (2011). Stress Management: A Study Of Occupational Stress And Burn-Out Among Bank Employees In Hyderabad City Of Andhra Pradesh. i-manager’s Journal on Management, 5(4), 50-61. https://doi.org/10.26634/jmgt.5.4.1430

References

[1]. Adams, G.A., King L.A., and King, D.W. (1996). “Relationships of job and family involvement, family social support, and work–family conflict with job and life satisfaction”, J. Appl. Psychol., (81): 411-420.
[2]. Akerstedt, T., Torsvall, L., and FroÈ berg JE. (1983). “A questionnaire study of sleep/wake disturbances and irregular work hours”. Sleep Res., (12): 238.
[3]. Babakus, E., David, W., Cravens, M., and William, C.M. (1999). “The Role of Emotional Exhaustion in Sales Force Attitude and Behavior Relationships.” J. Acad. Mark. Sci., 27(1): 58-70 (Winter).
[4]. Beehr, T.A., & Newman, J.E. (1978). "Job Stress, employ Health and Organisational Effectiveness- A fact analysis model and literature reviews." Personal Psychology, 31, pp. 665-669.
[5]. Brief, Arthur P. Aldag, and Ramon, J. (1976). Journal of Applied Psychology, Vol. 61(4), Aug, 468-472.
[6]. Brooks , Jack ( 1 9 7 3 ) . “ Equal Employment Opportunity: A Congressional Perspective”; 3 Tex. S.U.LRev85(1973,1975)
[7]. Burke, R., and Mikkelsen, A. (2006). “Burnout among Norwegian police officers: Potential Antecedents and consequences.” Int. J. Stress Manage. 13(1): 64-83.
[8]. Caplan, R.D., Cobb, & Jones, K.W. (1975). "Effects of work load, role ambiguity, and type A personality on anxiety, Depression, and heart rate", Journal of Applied Psychology, 60, 713-719.
[9]. Caplan, R.D., Cobb, S., French, J.R.P., Jr., Harrison, R.V., and Pinneau, S.R. (1975). “Job Demands and Worker Health”, HEW Publication No. (NIOSH), pp. 75-160.
[10]. Chang, K., and Lu, L. (2007). “Characteristics of Organizational Culture Stressors and Wellbeing”. Journal Manage. Psychol., 22 (6): 549-568.
[11]. Conner, D., and Douglas, S.C. (2005). “Organizationally induced work stress: The role of employee bureaucratic orientation.” Person. Rev., (34): 210-224.
[12]. Cooper L. Cary, and Roy Payne (1988). “Causes, Coping, and consequences of Stress Work”, pp.146-49.
[13]. Cunha, R.C., and Cooper, C.L. (2002). "Does privatization affect corporate culture and employee wellbeing?” J. Manage. Psychol., 17(1): 21-49.
[14]. Demerouti, E., Verbeke, W., and Bakker, A. (2005). “Exploring the Relationship Between a Multidimensional and Multifaceted Burnout Concept and Self-Rated Performance.” J. Manage., 31 (2):186-209.
[15]. Ilies, R., Schwind, K.M., Wagner, D.T., Johnson, M.D., DeRue, D.S., and Ilgen, D.R. (2007). “When can employees have a family life? The effects of daily workload and affect on work-family conflict and social behaviors at home”, J. Appl. Psychol., (92): 1368-1379.
[16]. Ivancevich, J.M., and Matteson, M.T. (1978), “Stress at Work”, Scott, Foresman and Company, Chicago, IL.
[17]. Julita Nawe (1995). “Work-related stress among the library and information workforce.” e-Lib. Rev., 44(6): 30- 37.
[18]. Kahn, R.L., and Quinn, R.P. (1970). “Role stress: A framework for analyses”. In McLean A. (ed.). Occupational Mental Health. Chicago: Rand McNally, pp. 50-115.
[19]. Kahn, R.L., Wolfe, D.M., Quinn, R.P., Snoek, J.D., and Rosenthal, R.A. (1964). “Organizational stress: Studies in role conflict and ambiguity.” NewYork: Wiley
[20]. Kaplan, A. (1964). "Chapter VII: Models" (pp. 258- 291). In The Conduct of Inquiry: Methodology for Behavioral Science. San Francisco, CA: Chandler.
[21]. Katz, D., & Kahn, R. (1978). The social psychology of organizations (2nd Ed.). New York: John Wiley & Sons.
[22]. Larson, E.A. (2004). “The time of our lives: The experience of temporality in occupation.” Can. J. Occup. Ther., (71): 24-35.
[23]. Lazarus, R.S., & Folkman, S. (1984). Book “Stress, appraisal, and coping” Publications: New York: Springer.
[24]. Leigh, J.H., Lucas, G.H., and Woodman, R.W. (1988). "Effects of perceived organizational factors on role stressjob attitude relationships", J. Manage., 14(4): 1-58.
[25]. Low, G.S., Cravens, D.W., Grant, K., and Moncrief, W.C. (2001). “Antecedents and consequences of salesperson burnout”, Eur. J. Mark., 35(5/6): 587-611.
[26]. Marshall, J., and Cooper, C.L. (1978). Work, “stress, and the executive”, London: Macmillan
[27]. Maslach, C., and Jackson, S.E. (1982). Burnout in health professions: A social psychological analysis. In: G. Sanders, J. Suls (Eds.), Social psychology of health and illness. pp 227-25.
[28]. Maslach, C., and Leiter, M.P. (2000). Burnout. In: G. Fink (Ed.), Encyclopedia of stress. (1): 358-36, San Diego, CA: Academic Press.
[29]. McKee A., and Massimilian, D. (2006). “Resonant leadership: A new kind of leadership for the digital age”. J. Bus. Strat. 27(5): 45-49.
[30]. Mike Smith, and Cary Cooper. (1994). “Leadership and Organization”, Dev. J., 15 (2): 3-7.
[31]. Miles, R.H., & Perreault, W.D., Jr. (1976). Organizational role conflict: Its antecedentsand consequences. Organizational Behavior and Human Performance, 17, 19-44.
[32]. P. Brief, Randall S. Schuler, and Mary Van Sell. (1981). “Managing job stress” Pub: Boston: Little, Brown, 1981 xi, 247 p. ill.; 23 cm.
[33]. Pines, A., and Kafry, D. (1978). Occupational tedium in the social services. Social Work, 23: 499-507.
[34]. Rizzo, J.R., House, R.J., and Lirtzman, S.I. (1970). “Role conflict and ambiguity in complex organizations”. Adm. Sci. Q., (15): 150-163.
[35]. Savery, L.K. (1988). “Reactions to Incongruency: Job Expectations and Reality”. J. Manage. Psychol., (3): 8-12.
[36]. Schweiger, D , and DeNisi , A . ( 1991 ) . “Communicating with employees following a merger: a longitudinal field experiment”. Acad. Manage. J., 34(1): 110 -35.
[37]. Singh, Satinder P., Jaakkola, Tommi and Jordan, Michael, I. (1994). Learning without state-estimation in Partially Observable Markovian Decision Processes. Proceedings of the Eleventh International Conference on Machine Learning.
[38]. Steers, R. M., & Mowday, R.T. (1981). Employee turnover and post-decision accomodation process. In L. Cummings & B. Staw (Eds.), Research in organization behavior (Vol. 3). Greeenwich, Connecticut: JAI Press, pp. 235-281.
[39]. Tan, D.S.K., and Akhtar, S. (1998). “Organizational commitment and experienced burnout”: an exploratory study from Chinese cultural perspective. Int. J. Organ. Anal., (6): 310-333.
[40]. Weisberg, J. (1994), Measuring workers' burnout and intention to leave, Int. J. Manpow., 15(1): 4-14.
If you have access to this article please login to view the article or kindly login to purchase the article

Purchase Instant Access

Single Article

North Americas,UK,
Middle East,Europe
India Rest of world
USD EUR INR USD-ROW
Online 15 15

Options for accessing this content:
  • If you would like institutional access to this content, please recommend the title to your librarian.
    Library Recommendation Form
  • If you already have i-manager's user account: Login above and proceed to purchase the article.
  • New Users: Please register, then proceed to purchase the article.