References
[1]. Achour, H., & Bensedrine, N. (2005). An evaluation of internet banking and online brokerage in Tunisia. In Proceedings of the 1st International Conference on E-Business and E-learning (EBEL), Amman, Jordan, 147-158.
[2]. Afonso, A. P., Lima, J. R., & Cota, M. P. (2012). A heuristic evaluation of usability of Web interfaces. In Information Systems and Technologies (CISTI), 2012 7th Iberian Conference on (pp. 1-6). IEEE.
[3]. Aladwani, A. M., & Palvia, P. C. (2002). Developing and validating an instrument for measuring user-perceived web quality. Information & Management, 39(6), 467-476.
[4]. Alhelalat, J., Ineson, E. M., Jung, T., & Evans, K. (2008). The Evaluation of Hotel Websites' Quality, Usability and Benefits: Developing a Testing Model. In Proceedings of Euro-CHRIE Conference.
[5]. Alomari, M., Woods, P., & Sandhu, K. (2012). Predictors for e-government adoption in Jordan: Deployment of an empirical evaluation based on a citizen-centric approach. Information Technology & People, 25(2), 207- 234.
[6]. Alsmadi, I., Al-Taani, A. T. & Zaid, N. A. (2010). Web Structural Metrics Evaluation. Developments in E-systems Engineering (pp. 225-230). IEEE.
[7]. Asmaran, M. (2016). Quantitative & Qualitative Evaluation of Three Search Engines (Google, Yahoo, and Bing). American Scientific Research Journal for Engineering, Technology, and Sciences (ASRJETS), 26(2), 97-106.
[8]. Bai, B., Law, R., & Wen, I. (2008). The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors. International Journal of Hospitality Management, 27(3), 391-402.
[9]. Baloglu, S., & Pekcan, Y. A. (2006). The website design and internet site marketing practices of upscale and luxury hotels in Turkey. Tourism Management, 27(1), 171- 176.
[10]. Barnes, S. J., & Vidgen, R. (2004). Interactive e-government: evaluating the web site of the UK Inland Revenue. Journal of Electronic Commerce in Organizations (JECO), 2(1), 42-63.
[11]. Barnes, S. J., & Vidgen, R. T. (2006). Data triangulation and web quality metrics: A case study in e-government. Information & Management, 43(6), 767- 777.
[12]. Bastida, U., & Huan, T. C. (2014). Performance evaluation of tourism websites' information quality of four global destination brands: Beijing, Hong Kong, Shanghai, and Taipei. Journal of Business Research, 67(2), 167-170.
[13]. Bauernfeind, U., & Mitsche, N. (2008). The application of the data envelopment analysis for tourism website evaluation. Information Technology & Tourism, 10(3), 245-257.
[14]. Becker, P., Lew, P., & Olsina, L. (2012). Specifying process views for a measurement, evaluation, and improvement strategy.Advances in Software Engineering, 2012, 2-29.
[15]. Büyüközkan, G., Ruan, D., & Feyzioğlu, O. (2007). Evaluating e‐learning web site quality in a fuzzy environment. International Journal of Intelligent Systems, 22(5), 567-586.
[16]. Cebi, S. (2013a). Determining importance degrees of website design parameters based on interactions and types of websites. Decision Support Systems, 54(2), 1030- 1043.
[17]. Cebi, S. (2013b). A quality evaluation model for the design quality of online shopping websites. Electronic Commerce Research and Applications, 12(2), 124-135.
[18]. Chiemeke, S. C., Evwiekpaefe, A. E. & Chete, F. O. (2006). The adoption of Internet banking in Nigeria: An empirical investigation. Journal of Internet Banking and Commerce, 11(3), 1-10.
[19]. Chinthakayala, K. C., Zhao, C., Kong, J., & Zhang, K. (2014). A comparative study of three social networking websites. World Wide Web, 17(6), 1233-1259.
[20]. Chiou, W. C., Lin, C. C., & Perng, C. (2010). A strategic framework for website evaluation based on a review of the literature from 1995–2006. Information and Management, 47(5), 282-290.
[21]. Chiou, W. C., Lin, C. C., & Perng, C. (2011). A strategic website evaluation of online travel agencies. Tourism Management, 32(6), 1463-1473.
[22]. Chmielarz, W., & Zborowski, M. (2016). Comparative Analysis of Electronic Banking Websites in Poland in 2014 and 2015. In Information Technology for Management, 147-161. Springer International Publishing.
[23]. Chu, S. C., & Kim, Y. (2011). Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites. International Journal of Advertising, 30(1), 47-75.
[24]. Corigliano, M. A., & Baggio, R. (2006). On the significance of tourism website evaluations. Information and Communication Technologies in Tourism, 320-331.
[25]. Denning, P. J., Comer, D. E., Gries, D., Mulder, M. C., Tucker, A., Turner, A. J. & Young, P. R. (1989). Computing as a discipline. Computer, 22(2), 63-70.
[26]. Ellahi, A., & Bokhari, R. H. (2013). Key quality factors affecting users' perception of social networking websites. Journal of Retailing and Consumer Services, 20(1), 120-129.
[27]. Gabriel, I. J. (2007). Usability metrics for measuring usability of business-to-consumer (b2c) e-commerce sites. In Proceedings of the 6th Annual ISOnEworld Conference.
[28]. Garcia, A., Maciel, C. & Pinto, F. (2005). A quality inspection method to evaluate e-government sites. Electronic Government, 198-209.
[29]. Greene, J. A., Choudhry, N. K., Kilabuk, E. & Shrank, W. H. (2011). Online social networking by patients with diabetes: a qualitative evaluation of communication with Facebook. Journal of General Internal Medicine, 26(3), 287-292.
[30]. Grimsley, M., & Meehan, A. (2007). e-Government information systems: Evaluation-led design for public value and client trust. European Journal of Information Systems, 16(2), 134-148.
[31]. Gullikson, S., Blades, R., Bragdon, M., McKibbon, S., Sparling, M., & Toms, E. G. (1999). The impact of information architecture on academic web site usability. The Electronic Library, 17(5), 293-304.
[32]. Henriksson, A., Yi, Y., Frost, B., & Middleton, M. (2007). Evaluation instrument for e-government websites. Electronic Government, an International Journal, 4(2), 204-226.
[33]. Hwang, G. J., Huang, T. C., & Tseng, J. C. (2004). A group-decision approach for evaluating educational web sites. Computers & Education, 42(1), 65-86.
[34]. Howitt, A., Clement, S., de Lusignan, S., Thiru, K., Goodwin, D., & Wells, S. (2002). An evaluation of general practice websites in the UK. Family Practice, 19(5), 547- 556.
[35]. Ip, C., Law, R. & Lee, H. A. (2011). A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009. International Journal of Tourism Research, 13(3), 234-265.
[36]. International Organization for Standardization/ International Electrotechnical Commission (1991). Software product evaluation – quality characteristics and guidelines for their use (ISO/IEC Standard No. 9126). Retrieved from https://www.iso.org/standard/16722.html
[37]. International Organization for Standardization (1994). Quality management and quality assurance – Vocabulary (ISO Standard No. 8402). Retrieved from https://www.iso.org/standard/20115.html
[38]. International Organization for Standardization (1998). Guidelines for specifying and measuring usability (ISO Standard No. 9241-11). Retrieved from https://www. iso.org/standard/16883.html
[39]. International Organization for Standardization (1999). Human-centred design processes for interactive systems (ISO Standard No.13407). Retrieved from https://www.iso.org/standard/21197.html
[40]. International Organization for Standardization/ Technical Report (2000). Ergonomics of human–system interaction . Human- centred life cycle process descriptions (ISO Standard No.18529). Retrieved from https://www.iso.org/standard/33499.html
[41]. International Organization for Standardization/ Technical Report (2002). Ergonomics of human–system interaction. Usability methods supporting human-centred design (ISO Standard No.16982). Retrieved from https://www.iso.org/standard/31176.html
[42]. International Organization for Standardization/ International Electrotechnical Commission (2004). Information technology – process assessment (ISO Standard No. 15504-1). Retrieved from https://www.iso.org/standard/38932.html
[43]. International Organization for Standardization (2008). Software ergonomics for World Wide Web user interfaces (ISO Standard No.9241-151). Retrieved from https://www.iso.org/standard/37031.html
[44]. International Organization for Standardization/ International Electrotechnical Commission (2011). Systems and software engineering – Software product Quality Requirements and Evaluation (SQuaRE) – Software product quality and system quality in use models (ISO Standard No. 25010). Retrieved from https://www.iso.org/standard/35733.html
[45]. Jansen, B. J., & Spink, A. (2006). How are we searching the World Wide Web? A comparison of nine search engine transaction logs. Information Processing & Management, 42(1), 248-263.
[46]. Jati, H., & Dominic, D. D. (2009). Quality evaluation of e-government website using web diagnostic tools: Asian case. In Information Management and Engineering, 2009. ICIME'09. International Conference on (pp. 85-89). IEEE.
[47]. Joo, S., Lin, S. & Lu, K. (2011). A usability evaluation model for academic librar y websites: efficiency, effectiveness and learnability. Journal of Library and Information Studies, 9(2), 11-26.
[48]. Kaur, A., & Dani, D. (2013). The Web Navigability Structure of E-Banking in India. International Journal of Information Technology and Computer Science (IJITCS), 5(5), 29-37.
[49]. Kano, N., Seraku, N., Takahashi, F. & Tsuji, S. (1984). Attractive Quality and Must-Be Quality. Journal of the Japanese Society for Quality Control (In Japanese), 14(2), 39-48.
[50]. Keenan, A., & Shiri, A. (2009). Sociability and social interaction on social networking websites. Library Review, 58(6). 438-450.
[51]. Kincl, T., & Štrach, P. (2012). Measuring website quality: asymmetric effect of user satisfaction. Behaviour and Information Technology, 31(7), 647-657.
[52]. Korda, H., & Itani, Z. (2013). Harnessing social media for health promotion and behavior change. Health Promotion Practice, 14(1), 15-23.
[53]. Law, R., Qi, S. & Buhalis, D. (2010). Progress in tourism management: A review of website evaluation in tourism research. Tourism Management, 31(3), 297-313.
[54]. Lee, S., & Koubek, R. J. (2010). The effects of usability and web design attributes on user preference for e-commerce web sites. Computers in Industry, 61(4), 329- 341.
[55]. Lin, K. Y., & Lu, H. P. (2011). Why people use social networking sites: An empirical study integrating network externalities and motivation theory. Computers in Human Behaviour, 27(3), 1152-1161.
[56]. Lu, J., & Lu, Z. (2004). Development, distribution and evaluation of online tourism services in China. Electronic Commerce Research, 4(3), 221-239.
[57]. Lu, Y., Deng, Z. & Wang, B. (2007). Analysis and evaluation of tourism e-commerce websites in China. International Journal of Services, Economics and Management, 1(1), 6-23.
[58]. Malhotra, R., & Sharma, A. (2013). A neuro-fuzzy classifier for website quality prediction. In Advances in Computing, Communications and Informatics (ICACCI), 2013 International Conference on (pp. 1274-1279). IEEE.
[59]. Martins, E. N., & Morse, L. S. (2005). Evaluation of internet websites about retinopathy of prematurity patient education. British Journal of Ophthalmology, 89(5), 565- 568.
[60]. Mavromoustakos, S., & Andreou, A. S. (2006). WAQE: A web application quality evaluation model . International journal of Web Engineering and Technology, 3(1), 96-120.
[61]. Medina, N. M., Burella, J., Rossi, G., Grigera, J., & Luna, E. R. (2010). An incremental approach for building accessible and usable web applications. In International Conference on Web Information Systems Engineering (pp. 564-577). Springer, Berlin, Heidelberg.
[62]. Mich, L., Franch, M., & Cilione, G. (2003). The 2QCV3Q Quality Model for the Analysiy of Web site Requirements. J. Web Eng., 2(1-2), 115-127. Sep 1;2(1- 2):115-27 (2003)
[63]. Mich, L. (2014). Evaluating website quality by addressing quality gaps: A modular process. In Software Science, Technology and Engineering (SWSTE), 2014 IEEE International Conference on (pp. 42-49). IEEE.
[64]. Moreno, J. M., Del Castillo, J. M., Porcel, C. & Herrera-Viedma, E. (2010). A quality evaluation methodology for health-related websites based on a 2- tuple fuzzy linguistic approach. Soft Computing, 14(8), 887-897.
[65]. Morrison, A. M., Taylor, J. S. & Douglas, A. (2005). Website evaluation in tourism and hospitality: the art is not yet stated. Journal of Travel & Tourism Marketing, 17(2-3), 233-251.
[66]. Naeimeh, E., Sheida, S. & Aryati, B. (2013). An Effective Model for Evaluating Website Quality Considering Customer Satisfaction and Loyalty: Evidence of Airline Websites. International Journal of Computer Science Issues, 10(2).
[67]. Nielsen, J., & Molich, R. (1990). Heuristic evaluation of user inter faces. In Proceedings of the SIGCHI Conference on Human factors in Computing Systems (pp. 249-256). ACM.
[68]. Neiger, B. L., Thackeray, R., Van Wagenen, S. A., Hanson, C. L., West, J. H., Barnes, M. D., & Fagen, M. C. (2012). Use of social media in health promotion: purposes, key performance indicators, and evaluation metrics. Health Promotion Practice, 13(2), 159-164.
[69]. Olsina, L., & Rossi, G. (2002). A quantitative method for quality evaluation of web sites and applications. IEEE Multimedia, 9(4), 20-29.
[70]. Orehovački, T., Granić, A., & Kermek, D. (2013). Evaluating the perceived and estimated quality in use of Web 2.0 applications. Journal of Systems and Software, 86(12), 3039-3059.
[71]. Papadomichelaki, X., & Mentzas, G. (2012). e- GovQual: A multiple-item scale for assessing e-government service quality. Government information Quarterly, 29(1), 98-109.
[72]. Preece, J., Rogers, Y., Sharp, H., Benyon, D., Holland, S., & Carey, T. (1994). Human-Computer Interaction. Addison-Wesley Longman Ltd. Essex, UK.
[73]. Petrie, H., & Bevan, N. (2009). The evaluation of accessibility, usability and user experience. In: Stephanidis, C. (Ed.), The Universal Access Handbook (pp. 1-15). CRC Press.
[74]. Petrie, H., & Kheir, O. (2007). The relationship between accessibility and usability of websites. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 397-406). ACM.
[75]. Pérez-López, F. R. (2004). An evaluation of the contents and quality of menopause information on the World Wide Web. Maturitas, 49(4), 276-282.
[76]. Rocha, Á. (2012). Framework for a global quality evaluation of a website. Online Information Review, 36(3), 374-382.
[77]. Santos, A. M. (2015). Theoretical-Methodological proposal to evaluate the quality of educational websites to support education. In Proceedings of the 3rd International Conference on Technological Ecosystems for Enhancing Multiculturality (pp. 397-401). ACM.
[78]. Schäfer, K., & Kummer, T. F. (2013). Determining the performance of website-based relationship marketing. Expert Systems with Applications, 40(18), 7571-7578.
[79]. Shchiglik, C., & Barnes, S. J. (2004). Evaluating website quality in the airline industry. Journal of Computer Information Systems, 44(3), 17-25.
[80]. Silius, K., Kailanto, M., & Tervakari, A. M. (2011). Evaluating the quality of social media in an educational context. In Global Engineering Education Conference (EDUCON), 2011 IEEE (pp. 505-510). IEEE.
[81]. Sivaji, A., Abdullah, A., & Downe, A. G. (2011). Usability testing methodology: Effectiveness of heuristic evaluation in E-government website development. In Modelling Symposium (AMS), 2011 Fifth Asia (pp. 68-72). IEEE
[82]. Stefani, A., & Xenos, M. (2008). E-commerce system quality assessment using a model based on ISO 9126 and Belief Networks. Software Quality Journal, 16(1), 107-129.
[83]. Sun, C. C., & Lin, G. T. (2009). Using fuzzy TOPSIS method for evaluating the competitive advantages of shopping websites. Expert Systems with Applications, 36(9), 11764-11771.
[84]. Suwawi, D. D. J., Darwiyanto, E., & Rochmani, M. (2015). Evaluation of academic website using ISO/IEC 9126. In Information and Communication Technology (ICoICT), 2015 3rd International Conference on (pp. 222- 227). IEEE.
[85]. Tate, M., Evermann, J., Hope, B., & Barnes, S. (2007, January). Perceived service quality in a university web portal: revising the e-qual instrument. In System Sciences, 2007. HICSS 2007. 40th Annual Hawaii International Conference on IEEE.
[86]. Torrente, M. C. S., Prieto, A. B. M., GutiéRrez, D. A. & De Sagastegui, M. E. A. (2013). Sirius: A heuristic-based framework for measuring web usability adapted to the type of website. Journal of Systems and Software, 86(3), 649-663.
[87]. Triacca, L., Bolchini, D., Botturi, L. & Inversini, A. (2004). MiLE: Systematic Usability Evaluation for E-learning Web Applications. In Proceedings of World Conference on Educational Media and Technology (EDMEDIA), Association for the Advancement of Computing in Education (AACE), Waynesville, NC
[88]. Vaughan, L. (2004). New measurements for search engine evaluation proposed and tested. Information Processing & Management, 40(4), 677-691.
[89]. Verdegem, P., & Verleye, G. (2009). User-centered E-Government in practice: A comprehensive model for measuring user satisfaction. Government information Quarterly, 26(3), 487-497.
[90]. Watanabe, T. (2009). Experimental evaluation of usability and accessibility of heading elements. Disability and Rehabilitation: Assistive Technology, 4(4), 236-247.
[91]. Wenham, D., & Zaphiris, P. (2003). User interface evaluation methods for internet banking websites: A review, evaluation and case study. Human-Computer Interaction, Theory and Practice, 721-725.
[92]. Yen, B., Hu, P. J. H. & Wang, M. (2007). Toward an analytical approach for effective Web site design: A framework for modeling, evaluation and enhancement. Electronic Commerce Research and Applications, 6(2), 159-170.
[93]. Yoo, B., & Donthu, N. (2001). Developing a scale to measure the perceived quality of Internet shopping sites (SITEQUAL). Quarterly Journal of Electronic Commerce, 2(1), 31-45.
[94]. Zhu, Y. (2004). Integrating external data from web sources into a data warehouse for OLAP and decision making. Shaker Verlag.
[95]. Zviran, M., Glezer, C. & Avni, I. (2006). User satisfaction from commercial web sites: The effect of design and use. Information and management, 43(2), 157-178.
