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Assessment of the Engineering Departments of Indian Institute of Technology, Kanpur Through Application of Six Sigma Metrics

Debaprayag Chaudhuri*, Sadhan Kumar Ghosh**, Arup Ranjan Mukhopadhyay***

* Scholar, Center for Quality Management System, Mechanical Engineering Department, Jadavpur University, India.

** Coordinator, Center for Quality Management System, Jadavpur University, India.

*** Associate Professor, Indian Stastistical Institute , India.

Periodicity:September - November'2010
DOI : https://doi.org/10.26634/jmgt.5.2.1304

Abstract

The study has been done on the basis of survey questionnaire in the Engineering departments (under graduate) of Indian Institute of Technology, Kanpur to measure the current or baseline departmental performance level. The feedback for this survey questionnaire has been considered independently for service providers such as administrators, faculties, other supporting staff as well as students who receive these services and are direct customers. A total of 116 persons have been surveyed from the 6 departments. The baseline or current performance level of the departments has been assessed based on the sigma level through quantification of the survey questionnaire consisting of eight enablers. Each enabler contains several questions or drivers. A total of 75 drivers have been arrived for 8 enablers. A seven-point scale has been designed for each driver ranging from “Unsatisfactory” to “Outstanding”. To identify the weak areas for a department, the vital few drivers that correspond to “Unsatisfactory” performance have been found to take necessary remedial measures for attaining the new benchmark sigma level under the present techno-economic set up.

Keywords

Sigma level, Defects per Million Opportunities, Benchmark, Unit, Opportunity, Throughput Yield, Rolled Throughput Yield, Enabler,Driver.

How to Cite this Article?

Debaprayag Chaudhuri, Sadhan Kumar Ghosh and Arup Ranjan Mukhopadhyay (2010). Assessment of the Engineering Departments of Indian Institute of Technology, Kanpur Through Application of Six Sigma Metrics. i-manager’s Journal on Management, 5(2), 60-67. https://doi.org/10.26634/jmgt.5.2.1304

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