Survey of Diffusion of Technology in Small Businesses

Alev Efendioglu*, Tugba Karabulut**, Eugene Muscat***
*,*** University of San Francisco, San Francisco, USA.
** Istanbul Commerce University, Turkey.
Periodicity:December - February'2010
DOI : https://doi.org/10.26634/jmgt.4.3.1103

Abstract

Recent years have witnessed major changes in the availability and use of information technology by large businesses to gain efficiencies and competitive advantage over rivals.  Some of the earlier research shows that is not necessarily the case in small businesses. This study tries to identify the degree and the type of information technologies currently accepted and used by the small retail and service businesses.

Keywords

Small Business, San Francisco, Istanbul, Information and Communication Technology, ICT, Internet, Technology Adoption, SME, Technology Use.

How to Cite this Article?

Alev Efendioglu,Tugba Karabulut and Eugene Muscat (2010). Survey of Diffusion of Technology in Small Businesses. i-manager’s Journal on Management, 4(3), 40-52. https://doi.org/10.26634/jmgt.4.3.1103

References

[1]. Acs, Z., & Audretsch, D. B. (1990). Innovation and small firms. MIT Press.
[2]. Adekunle, P. & Adeyinka, T. (2008). Nigerian SMEs Participation in Electronic Economy: Problems and the Way Forward. Journal of Internet Banking and Commerce, Vol. 13, No. 3, p. 1-13.
[3]. Alam, S.S., & Ahsan, N. (2007). ICT adoption in Malaysian SMEs from services sector. Journal of Internet Banking and Commerce, Vol. 12, No. 3
[4]. Al-Qirim, N A.Y. (2004). Electronic commerce in small to medium-sized enterprises: Frameworks, issues, and implications. Hershey, PA: Idea Group Publishing.
[5]. Archer, N., Wang, S. & Kang, C. (2008). Barriers to the Adoption of Online Supply Chain Solutions in Small and Medium Enterprises. Supply Chain Management, Vol. 13,No. 1, pp. 73-82.
[6]. Baldassare, M., D. Bonner, J. Paluch, and S. Petek, (2008) Californian's & Information Technology, Public Policy Institute of California (PPIC), June 2008.
[7]. Beck, R., Wigand, R.T., & König, W. (2005). The diffusion and efficient use of electronic commerce among small and medium-sized enterprises: An international three-industry survey. Electronic Markets, Vol. 15, No. 1,pp 38-52.
[8]. Bharadwaj, P.N., & Soni, R.G. (2007). E-commerce usage and perception of e-commerce issues among small firms: Results and implications from an empirical study. Journal of Small Business Management, Vol. 45, No. 4, pp.501-521.
[9]. Bharati, P., & Chaudhury, A. (2006). Studying the current status of technology adoption, Communications of the ACM, Vol. 49, No. 10, pp.88-93.
[10]. Bianchi, C. & Bivona, E. (2002) Opportunities and Pitfalls related to e-commerce strategies in Small- Medium firms: a systems dynamics approach. Systems Dynamics Review. Vol. 18, No. 3, pp. 403-429.
[11]. Buckley, P., & Montes, S. (2002). Main street in the digital age: How small and medium-sized businesses are using the tools of the new economy. U.S. Department of Commerce.
[12]. Burke, K. (2005). The impact of firm size on internet use in small businesses. Electronic Markets, Vol. 15, No. 2, pp.79-93.
[13].Burns, E. (2007, Jan 5). E-commerce spending up for 2007 holiday and year. ClickZ. Retrieved from http://www.clickz.com/3624408.
[14]. Burns, E. (2009, June 5). U.S. census: Three in five U.S. households have home internet access. ClickZ. Retrieved from http://www.clickz.com/3634001 accessed on 6/23/2009.
[15]. Dholakia, R.R., & Kshetri, N. (2004). Factors impacting the adoption of the internet among SMEs. Small Business Economics, Vol. 23, No. 4, pp.311-322.
[16]. Doukidis, G., Smithson, S., and Lybereas, T. (1994). Trends in information technology in small businesses. Journal of End User Computing. Vol 6, No 4, Fall, pp. 15- 25.
[17]. DTI. (2001). Business in the information age international benchmarking study 2000. UK Department of Trade and Industry .Retrieved from www.ukonlineforbusiness.gov.uk.
[18]. Efendioglu, A. (1997). State of information technology in small retail and service businesses: An exploratory study. Journal of Small Business Strategy, Small Business Institute Directors' Association, 8(2).
[19]. Everdingen, Y.V., Hillengersberg, J.V. & Waarts, E. (2000). ERP adoption by European mid-size companies. Communications of the ACM, Vol. 43, No. 4, pp.23-31.
[20]. Flandez, R. (2009, Feb 23). Filling in the gaps: Local chambers of commerce are helping small businesses stay abreast of the latest technologies. Wall Street Journal [New York, N.Y.] Eastern edition: R.6. Retrieved from ABI/INFORM.
[21]. Gibbs, J., Xu, S., & Zhu, K. (2004). Global technology, local adoption: A cross-country investigation of internet adoption by companies in the United States and China. Electronic Markets, Vol. 14, No. 1, pp.13-24.
[22]. Gilmore, A., Gallagher, D., & Henry, S. (2007). Emarketing and SMEs: Operational lessons for the future. European Business Review, Vol. 19, No. 3, pp.234-247.
[23]. Greek, Dinah. (1996). Do chips give you indigestion? Professional Engineering. Vol 9, No.4, pp. 30.
[24]. Wata, E. (2008, May 9). Tech tools bring big success for small firms. USA Today, B1.
[25]. Julien Pierre-Andre, and Raymond, L. (1994). Factors of New Technology in the Retail Sector. Entrepreneurship Theory and Practice. Summer. pp. 79- 89.
[26]. Larson, P.D., & Kulchitsky, J.D. (2000). The use and impact of communication media in purchasing and supply management. The Journal of Supply Chain Management, Vol. 36, No. 1, pp.29-39.
[27]. Lee, J. (2004). Discriminant analysis of technology adoption behavior: a case of internet technologies in small businesses. Journal of Computer Information Systems, Vol. 44, No. 4, pp.57-66.
[28]. Levenburg, N. M. (2005). Does size matter? Small firms' use of e-business tools in the supply chain. Electronic Markets, 15(2), pp.94-105.
[29]. Levy, M. & Powell, P. (2003). Exploring SME internet adoption: Towards a contingent model. Electronic Markets, Vol. 13, No. 2, pp.173-181.
[30]. McCole, P., & Ramsey, E. (2005). A profile of adopters and non-adopters of e-commerce in SME professional service firms. Australasian Marketing Journal, Vol. 13, No. 1, pp.36-48.
[31]. Miniwatts Marketing Group (2009). Retrieved September 12, 2009 from http://www.internetworldstats. com/stats14.htm
[32]. Peet, S., Brindley, C., & Richie, B. (2002). The European Commission and SME support mechanisms for e-business. European Business Review, , pp.335-341.
[33]. PR Newswire. New York. (Jan 14, 2009). Survey reveals entrepreneurial spirit still alive despite economic downturn: Nearly nine in 10 small-business owners would still choose entrepreneurship over working for others According to a new survey commissioned by Microsoft Office Live Small Business and Elance.
[34]. Quinn, J.B., & Baily, M.N. (1994). Information technology: Increasing productivity in services. The Academy of Management Executive, August, 28-48.
[35]. Raymond, L., & Bergeron, F. (1996). EDI success in small and medium-sized enterprises: A field study. Journal of Organizational Computing and Electronic Commerce, Vol. 6, No. 2, pp.161-172.
[36]. Saffu, K., Walker, H., & Hinson, R. (2007). An empirical study of perceived strategic value and adoption constructs: the Ghanaian case. Management Decision, Vol. 45, No. 7, pp.1083-1101.
[37]. SBA. (2007). The Small Business Economy for Data Year 2006. Washington D.C.: U.S. Government Printing Office.
[38]. SBA. (1998). The New American Evolution: The Role and Impact of Small Firms, Small Business Research Report. Washington, DC: U.S. Government Printing Office.
[39]. Schlenker, L., & Crocker, N. (2003). Building an ebusiness scenario for small business: The IBM SME Gateway Project. Qualitative Market Research, Vol. 6, No. 1,pp. 7-17.
[40]. Seyal, A.H., Awais, M.M., Shamail, S., & Abbas, A. (2004). Determinants of electronic commerce in Pakistan: Preliminary evidence from small and medium enterprises. Electronic Markets, Vol. 14, No. 4, pp.372- 387.
[41]. Stockdale, R., & Standing, C. (2006). A classification system to support SME e-commerce adoption and initiatives. Journal of Small Business and Enterprise Development, Vol. 13, No. 3, pp.381-394.
[42]. Xu, M., Rohatgi, R., & Duan, Y. (2007). E-business adoption in SMEs: Some preliminary findings from electronic components industry. International Journal of E-Business Research, Vol. 3, No. 1, pp.74-90.
[43]. Yeung, J.H.Y., Shim, J. P., & Lai, A.Y.K. (2003). Current progress of e-commerce adoption: Small and medium enterprises in Hong Kong. Communications of the ACM, Vol. 46, No. 9, pp.226-232.
[44]. Yi-Long, J., & Chen, C-L. (2006). The influence of the Internet in the internationalization of SMEs in Taiwan. Human Systems Management, Vol. 25, No. 3, pp.167- 183.
If you have access to this article please login to view the article or kindly login to purchase the article

Purchase Instant Access

Single Article

North Americas,UK,
Middle East,Europe
India Rest of world
USD EUR INR USD-ROW
Pdf 35 35 200 20
Online 35 35 200 15
Pdf & Online 35 35 400 25

Options for accessing this content:
  • If you would like institutional access to this content, please recommend the title to your librarian.
    Library Recommendation Form
  • If you already have i-manager's user account: Login above and proceed to purchase the article.
  • New Users: Please register, then proceed to purchase the article.