An Introduction to World Leading CRM: SalesForce.com

Harshi Garg*, Uma kumari**
* M.Tech Scholar, College of Engineering and Technology, Mody University of Science and Technology(MUST), Rajasthan, India.
** Assistant Professor, College of Engineering and Technology, Mody University of Science and Technology (MUST), Rajasthan, India
Periodicity:July - December'2017
DOI : https://doi.org/10.26634/jcc.4.2.14579

Abstract

In the today’s world where every single person wants to keep their data secure, everyone is switching from their IT setups to cloud. Salesforce.com is the platform which is based on cloud computing which enables us in replacing the existing traditional system where software applications are installed on computer hardware. This paper proposed how the Force.com platform has been changed the traditional system into a world leading CRM. There are numerous reasons which makes IT giants that they should move towards Force.com platform. Salesforce.com is the world leading cloud provider having number of different features one can learn. This paper mainly focuses on the important aspects of Force.com platform. Some of the features are still new to the developer. The proposed work is done to make developer familiar with the editions and versions of this platform. With each release some new features are added to enhance the functionality of the platform.

Keywords

SalesForce.com, Force.com, CRM, Iaas, Paas, Saas, SFA, UI, ISVs

How to Cite this Article?

Garg, H., and Kumari, U. (2017). An Introduction to World Leading CRM: SalesForce.com. i-manager's Journal on Cloud Computing, 4(2), 9-14. https://doi.org/10.26634/jcc.4.2.14579

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