Emergence of Organizational Change and Organizational Learning through Development of a Communications Plan

JSCH_V12_N2_RP1 Emergence of Organizational Change and Organizational Learning through Development of a Communications Plan Beverly D. Hill Alice T. Ledford Journal on School Educational Technology 2230 – 7133 12 2 1 10 DOD, SWOT, Organizational Learning The purpose of this action research study was to create an organizational communications plan to enhance a Department of Defense (DOD) adult education institution's capability to communicate with its course writers and others internal and external to the organization. It sought to answer the question: how will an organizational communications plan be developed to convey course development duties, responsibilities, and submission requirements clearly to its course authors? The rationale for the study was the institution perpetually missing course activation dates. Qualitative data were collected, using Argyris and Schön's (1996) double-loop learning concept in addition to Eoyang's (2007) transforming feedback loop, inclusive of an organizational communications data collection tool, archival organizational information, a seven member focus group, as well as meeting minutes and a researcher journal. The findings concluded that by using action science, theory and practice can be successfully merged as in the development of a comprehensive organizational communications plan. September - November 2016 Copyright © 2016 i-manager publications. All rights reserved. i-manager Publications http://www.imanagerpublications.com/Article.aspx?ArticleId=8213