Listening to the reactions of people in the midst of change

Jill Friestad-Tate*, Craig McCoy**
*-** Professor, Kaplan University.
Periodicity:September - November'2012
DOI : https://doi.org/10.26634/jsch.8.2.2025

Abstract

The purpose of the study was to listen to reactions of key stakeholders experiencing profound organizational change.  A case study was used to gather data from participants’ interview responses. Data analysis identified research-supported reactions; in addition, two unique themes were identified: constructive critique and ill-effects of good intentions.  Listening to, understanding, and appreciating reactions and emotions during change provide valuable insights that help build organizational community and enhance the success of a change initiative.

Keywords

Change recipients, change research, emotions, organizational change, reactions to change.

How to Cite this Article?

Friestad-Tate,J. and Mccoy,C. (2012). Listening To The Reactions Of People In The Midst Of Change.i-manager’s Journal on School Education Technology, 8(2), 33-43. https://doi.org/10.26634/jsch.8.2.2025

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