JMGT_V11_N4_RP4
Evaluation and Effectiveness of E-Learning in the Corporate Training Process with Special Reference to Four and Five Star Hotels in Tamil Nadu – India
Renju Mathai
Journal on Management
2230 – 715X
11
4
53
60
E- Learning, Demand for E- Learning, Evaluation of E- Learning
Hospitality industry is a vibrant and dynamic industry which has already been started using E-Learning as a training tool. In spite of being one of the most important industries in India, research in the usage of E-Learning in hospitality industry is extremely limited in India. This study seeks to partially fill this gap in through the review, by investigating the demand, effectiveness and evaluation of E- Learning in the corporate training process in the hospitality industry. The data are collected from both employees and managers in the four and five star corporate group hotels in Tamil Nadu, India .This study shows that demand and effective training through E-Learning is one of the robust technologies which will definitely enhance the quality in a faster pace of learning and training the employees in the hospitality sector. This study also reveals that, E-learning was provided by the hotels, by evaluating the training programs, identifies that the training content can be modified and organized in a proper planning for a successful outcome of the future training. The outcome of the results indicated that, some of the hotels were ready to accept by conducting a survey feedback, doing cost benefit analysis, and customer feedback. Few properties and managers mentioned that they didn't have much time to conduct a thorough evaluation process. This transformation will bring mobility of the corporate managers to be positioned in a centralized location to facilitate and incorporate the best training practices that the hospitality industry is lacking in the proposed region of the study.
March - May 2017
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