JMGT_V5_N4_RP4
Stress Management: A Study of Occupational Stress and Burn-out Among Bank Employees in Hyderabad City of Andhra Pradesh
T.L. Narasimha Reddy
N. Kalyan Kumar
Journal on Management
2230 – 715X
5
4
50
61
Stress, Burnout, Ambiguity, Conflict, Workload, Interface, Strain, Headache, Tiredness
Stress is the adverse reaction people have to excessive pressures or other types of demand placed on them. There is a clear distinction between pressure, which can create a 'buzz' and be a motivating factor, and stress, which can occur when this pressure becomes excessive. This study examined the occupational stress and burnout in the bank employees of Hyderabad city in Andhra Pradesh. A total of 200 bank employees (64.0% male and 34.0% female) from different commercial banks participated in the survey. In order to collect data on stress and burnout a self-reported questionnaire was administered to bank employees. Descriptive, correlation and regression statistical tools were used to analyze data. The results identified that role conflict, role ambiguity, workload, working hours, technological problem at work, inadequate salary, time for family and job worries at home are the significant sources of stress in the bank employees. The significant symptoms of burnout as revealed by the results are back pain, extreme tiredness, headache and sleep disturbance. All stressors (Organization, Job, Relationship at work, work environment and family work interface) are significantly correlated to all burnouts (Physical, Psychological and Organizational). All the stress elements significantly predicted burnout in the bank employees of Hyderabad. The changing work pattern is creating stress for the bank employees and these stressors are leading to burnout. These results are consistent with the emergent evidence of the impact of stress on the burnout.
March - May 2011
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