JMGT_V4_N4_RP4
Market Orientation Among Banks in South Tamilnadu an Empirical Study
S. Silas Sargunam
S. Nadarajan
S. Amirthaiyan
Journal on Management
2230 – 715X
4
4
49
54
Market Orientation, Response Implementation, Intelligence Generation, Response Design and Intelligence Dissemination
Commercial banks in India have undergone a significant change since the initiation of the structural adjustment programme in 1991. The increasing competition in the market, coupled with the growing customer aspirations, is forcing the commercial banks to be market-oriented. Market orientation of an organization consists of generation of market intelligence, dissemination of the intelligence across departments and organization-wide responsiveness to it. This study intends to measure the extent of market orientation among the commercial banks and to analyze the important components of market orientation. Also the important discriminating factors among the three major categories of commercial banks namely public sector, private sector and new generation private sector banks have been analysed.
March - May 2010
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