JMGT_V4_N3_RP3 Alev Efendioglu Tugba Karabulut Eugene Muscat Journal on Management 2230 – 715X 4 3 40 52 Small Business, San Francisco, Istanbul, Information and Communication Technology, ICT, Internet, Technology Adoption, SME, Technology Use Recent years have witnessed major changes in the availability and use of information technology by large businesses to gain efficiencies and competitive advantage over rivals. Some of the earlier research shows that is not necessarily the case in small businesses. This study tries to identify the degree and the type of information technologies currently accepted and used by the small retail and service businesses. December 2009 - February 2010 Copyright © 2010 i-manager publications. All rights reserved. i-manager Publications http://www.imanagerpublications.com/Article.aspx?ArticleId=1103