JMGT_V2_N4_A3 P. Ramasubramian P. Balasubramian S. Sankar Ganesh Journal on Management 2230 – 715X 2 4 23 28 Academic performance, Higher education, Satisfaction, Service Quality The present scenarios in engineering education are passing through a critical phase as they are facing a global competition. Today’s engineering community is concerned with and attuned to improve the processes and outcomes of educating the future engineers. Students’ satisfaction is important for an institution because it promotes and strengthens its image and emphasizes the expectations and needs of the students [2]. Measuring student satisfaction by emphasizing on service quality delivered to students is an effective performance evaluation index. The present paper attempts to study the measures of the student’s satisfaction in an educational institution which integrates service quality and improves engineering education by introducing and strengthening its commitment to assess specific approaches to teaching, learning, and student learning outcomes. March - May 2008 Copyright © 2008 i-manager publications. All rights reserved. i-manager Publications http://www.imanagerpublications.com/Article.aspx?ArticleId=313