Stakeholder Engagement in Business Intelligence (BI) Solutions - A Case Study in End User Involvement

Richard M. Kesner*
*Executive Professor,Management Information Systems,College of Business Administration
Periodicity:September - November'2008
DOI : https://doi.org/10.26634/jmgt.3.2.260

Abstract

In advocating for a stakeholder engagement approach to BI system development and deployment, this article draws upon the author's twenty-plus years of experience in data and knowledge management system engineering (Kesner, 2003). For a relevant example, the author employs his most recent field work with the Haverhill School District, Massachusetts, U.S.A. While the reader may not consider a public school district as a representative setting for a BI implementation, the author would observe that the Haverhill BI project possesses all the trappings and issues confronted by a typical BI effort, including: serious resource constraints, time pressures to deliver a solution quickly and within budget, the absence of strong in-house data management and analysis expertise, and weak stakeholder understanding of and hence the commitment in engaging the solution delivery. The success of the undertaking in Haverhill illustrates that by focusing on bringing end users into the core BI development process and in vesting them with ongoing system maintenance and support responsibilities, an organization no matter how modest can achieve its BI objectives.

Keywords

How to Cite this Article?

Richard M. Kesner (2008). Stakeholder Engagement in Business Intelligence (BI) Solutions - A Case Study in End User Involvement. i-manager’s Journal on Management, 3(2), 19-33. https://doi.org/10.26634/jmgt.3.2.260

References

[I]. Abernathy, Scott. (2007). No Child Left Behind and the Public Schools (Ann Arbor, Ml: University of Michigan Press).
(2). Garland, Ross. (2009) Project Governance. (London: Kogan Page Lfd.).
(3). Gupta, N.D. Jatinder and others (eds.). (2006). Inte//igent Decision-making Support Systems.' Foundations, Applications and Challenges (London: Springer).
(4). Mass, Larry and others. (2007). Setting Standards for Communications and Governance.' The Example of Infrastructure Projects (New York: World Bank Working Papers).
(5). Howson, Cindi. (2007). Successful Business Intelligence.' Secrets to Making Bl a Killer App (New York: McGraw-Hill Osborne Medial.
(6). Kesner, M. Richard (2003) The Hands-on Project Office.' Guaranteeing ROl and On Time Delivery (New York: Auerbach).
(7). Kesner, Richard. CWinter, 2004). "Building a Consortial-based IT Solution: a Decision Support Architecture for State Education Agencies," Information SystemsManagement Journal 21(4), pp. 62-7 I .
(8). Kesner, Richard. (December 2004). "Delivering K- I 2 Decision Support Systems," CCSSO Annual Meeting of the Decision Support Architecture Consortium, pp. I - I 9.
(9). Kulkarni, Uday, and others (eds.). (2006). Decision Support for Global Enterprises (London: Springer).
[10].. Moss, T. Larissa and Atre, Shaku. (2003) Business Intelligence Roadmap: The Complete Project Lifecycle for Decision-'Support Applications (New York: Addison- Wesleylnformation Technology Series).
[11]. Turban, Efraim, and others. (2006). Decision Support and Business Intelligence Systems, (8th Edifion), (NewYork, Prentice Hall).
[l 2]. Watson, T. Richard (2008) Data Management: Databases and Organization (San Francisco: Wlley).
[13]. Yell, L. Mitchell and Drasgow, Erick. (2008) What Every Teacher Should KnowAbout No Child Left Behind
If you have access to this article please login to view the article or kindly login to purchase the article

Purchase Instant Access

Single Article

North Americas,UK,
Middle East,Europe
India Rest of world
USD EUR INR USD-ROW
Pdf 35 35 200 20
Online 35 35 200 15
Pdf & Online 35 35 400 25

Options for accessing this content:
  • If you would like institutional access to this content, please recommend the title to your librarian.
    Library Recommendation Form
  • If you already have i-manager's user account: Login above and proceed to purchase the article.
  • New Users: Please register, then proceed to purchase the article.